Ops Specialist II - Insurance

KeyBank

2d • $20 - $31 • Hybrid

About The Position

The Operations Specialist II is a mid-level role responsible for managing insurance compliance for a designated portfolio of commercial mortgage loans. This position requires independent analysis of insurance documents, coordination with internal and external stakeholders, and oversight of escrow disbursements and casualty loss claims.

Requirements

• 1+ years of commercial property insurance or related experience (required)
• Legal document review and interpretation (required)
• Evaluates insurance policies and documents for regulatory and loan-specific requirements.
• Manages servicing tasks for commercial mortgage portfolios.
• Oversees disbursements and force-placed insurance for escrowed loans.
• Handles inspections, documentation, and disbursements related to property damage claims.
• Reviews and interprets legal and insurance documents independently.
• Maintains precise insurance data in servicing systems.
• Utilizes spreadsheets and documents for analysis and reporting.
• Interfaces with borrowers, agents, and insurers to resolve issues.
• Manages multiple deadlines and shifting priorities effectively.
• Works with internal teams to resolve discrepancies and improve processes.
• Applies strong risk culture in decision-making and compliance.
• Identifies and supports improvements in operational workflows.
• Understands and evaluates servicing systems and data flows.
• Delivers high-quality service aligned with customer-centric values.
• Executes responsibilities with precision and accountability.

Nice To Haves

• Commercial loan servicing or insurance agency experience (preferred)

Responsibilities

• Analyze insurance policies, appraisals, and operating statements for compliance
• Maintain accurate insurance data in the servicing system
• Manage escrow disbursements and force-placed insurance processes
• Ensure adequate insurance coverage for non-escrowed loans
• Administer casualty loss claims, including inspections and disbursements
• Communicate with borrowers, agents, and insurers to resolve issues
• Collaborate with internal departments to address discrepancies
• Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
• Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees