Ops Program Manager III FinOps-BaaS Partnerships

Coastal Community Bank•Everett, WA

20d•$123,000 - $145,000•Remote

About The Position

The Senior Operations Program Manager supports the bank's BaaS partner ecosystem by analyzing reconciliation outputs, strengthening operational controls, and driving end-to-end solutions across partner programs. This role is ideal for someone who thrives in ambiguity, can independently structure complex problems, and produces clear deliverables. You will partner with FinOps, Partner Ops, Product, Engineering, Risk, and external fintechs to resolve issues, design workflows, and create documentation that ensures accuracy and operational readiness. While not performing daily reconciliations, you will step in when needed for escalations, onboarding, or coverage.

Requirements

BaaS or fintech partner operations experience
Familiarity with FBO structures, GL accounting, and core systems
Exposure to platforms such as Synctera, Treasury Prime, Marqeta, Galileo, Finxact, Q2
Experience with audits, exams, or SOX processes
4-6+ years in financial operations, reconciliation, treasury, fintech, or banking
Advanced Excel (pivot tables, complex formulas, reconciliation logic); Power Query a plus
Basic SQL (joins, data pulls)
Strong understanding of payments and financial flows (ACH, debit, RDC, wires)
Experience evaluating reconciliation outputs and identifying root causes
Excellent documentation and communication skills
Comfortable working independently in a fast-paced, ambiguous environment

Nice To Haves

BI tool experience (Tableau, PowerBI, Looker)

Responsibilities

Review, analyze, and validate reconciliation outputs prepared by the FinOps team; step in to perform reconciliations during escalations or new launches
Assess variances across FBO-to-GL, partner files, and processor data (ACH, card, RDC, wires)
Identify root causes of breaks and recommend structural improvements to reconciliation logic, workflows, and documentation
Investigate partner issues and translate ambiguity into clear requirements and process solutions
Build repeatable workflows to reduce friction and strengthen operational controls
Support audits and exams through data validation and robust documentation
Perform deep-dive analyses using Excel and SQL to identify operational risks and trends
Produce partner performance reports, variance dashboards, and analysis packages for leadership
Develop templates to improve consistency of FinOps reporting and partner oversight
Partner with Product, Engineering, Risk, Compliance, and fintechs to understand file structures, data flows, and operational processes
Support operational readiness for new partners and product enhancements
Ensure processes meet policy and regulatory expectations
Create polished SOPs, process flows, requirements, and exception-handling guides
Own initiatives from scoping -- analysis -- solution -- documentation -- rollout
Bring clarity to gray areas and ensure all workflows are repeatable and well-documented

Benefits

Medical Coverage: Choose from three competitive medical plans to find the coverage that best fits your needs and lifestyle.
Health Savings Account (HSA): Available with eligible medical plans, offering tax advantages and employer contributions.
Flexible Spending Accounts (FSA): Options for healthcare and dependent care expenses to help you save on out-of-pocket costs.
Dental and Vision Insurance: Plans to keep you and your family smiling and seeing clearly.
Life Insurance: Company-paid basic life insurance with options to purchase additional coverage for yourself and your dependents.
Long-Term /Short-Term Disability (LTD): Income protection in the event of a long-term illness or injury.
Supplemental Benefits: Including Hospital Indemnity, Accident Insurance, and Critical Illness coverage to provide extra financial support when you need it most.
401(k) Retirement Plan: A competitive retirement savings plan with company matching to help you plan for the future.
Paid Time Off: Generous vacation and sick leave policies to support your time away from work.
Holidays: Enjoy 11 paid holidays throughout the year.