AML Refresh Ops – Ops Professional MKTS Analyst (UAT)

Bank of America•Charlotte, NC

3d•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for providing analytical support in a Global Markets Operations function for one or more operations product areas. Key responsibilities include analyzing and resolving highly complex operations problems and initiatives requiring exceptional handling and coordination of multiple operational and/or product specialists to resolve. Job expectations include managing projects and the introduction of new initiatives, systems, products, services, and processes and coordinating necessary expertise across multiple operations functions and products.

Requirements

Refresh analyst experience preferred
Exemplary verbal and written communications skills
Documented experience performing in a process-oriented production environment that changes periodically
Familiar with MS Office Suite (Excel/Word/Outlook/Access)
Work in a team environment
Organize work, prioritize tasks and handle multiple assignments simultaneously
Successfully meet tight deadlines while ensuring data accuracy and integrity
Work and execute with minimal supervision or remote management
Attention to Detail
Critical Thinking
Data Collection and Entry
Recording/Organizing Information
Research
Fraud Management
Interpret Relevant Laws, Rules, and Regulations
Problem Solving
Quality Assurance
Risk Management
Adaptability
Customer and Client Focus
Prioritization
Result Orientation
Written Communications

Nice To Haves

College degree (Associates or higher) or comparable work experience
Experience working within a highly productive team, within a fast-paced environment

Responsibilities

Oversees the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation
Implements optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness
Performs QA activities including executing on controls, managing cases, and reporting results
Executes initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to enhance QA program success
Supports the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting
Maintains accuracy of client portfolio using internal and external comparison tools
Performs research and conducts moderately complex analyses using established techniques, including transactions that require special handling and exception handling
Explores methods to enhance processes, further reduce risks, and boost client experience
Partners with colleagues on the trade and sales support teams, as well as external agents
Creates reports and liaises with internal partners to ensure proper client reporting and assist with regulatory reporting
Escalates potential risks and exposures to manager in a timely manner
Assists with ad-hoc projects, new processes, or initiatives requiring coordination among subject matter experts representing multiple product areas or functions