OPS INTERVIEWING CLERK - 64904066
About The Position
This position provides administrative support for clinical functions and will assist with billing functions at the Bradford County Health Department. Interviews clients to determine economic eligibility for enrollment in the county health department primary care program, family planning and other health department programs. This position processes enrollment of clients as specified by the county health department procedures. Use of the FMMIS system to verify Medicaid benefit status as well as other electronic verification systems is an integral aspect of the enrollment process. Answers the telephone and makes appointments for patients for all clinic services. Prepares charts for clinics including compiling charts, requesting medical records, scanning and entering services for all records after services have been completed. Ensures medical records are current with all information and assists with the purging of files of inactive clients. Determines financial responsibilities of clients based upon services received and payment status of client; collects fees for services rendered and provides receipts to clients. Processes credit card payments and required daily reports. This position requires that the candidate has experience with multi-line phone systems. Have knowledge and expertise with front desk duties such as, but not limited to registering patients, making and confirming appointments, collecting and scanning patient documents. Have strong experience in customer service (including addressing client concerns, helping dissatisfied clients, facilitating communication between clients and staff members). All applications must be completed online through People First. No faxed or mailed applications will be accepted by the agency.
Requirements
- Knowledge of the rules and regulations related to confidential information.
- Understanding of clinic procedures, DOH and FQHC policies.
- Skilled in completing documentation of work.
- Ability to follow directions.
- Strong customer service skills
- Willingness to work before, during, and/or beyond normal work hours or days in the event of an emergency.
- Experience with multi-line phone systems.
- Knowledge and expertise with medical front desk duties such as, but not limited to: Registering patients, confirming insurance coverage, making and confirming appointments, collecting and scanning patient documents.
Responsibilities
- Interviews clients to determine economic eligibility for enrollment in health department programs.
- Processes enrollment of clients as specified by county health department procedures.
- Uses the FMMIS system to verify Medicaid benefit status and other electronic verification systems.
- Answers the telephone and makes appointments for patients for all clinic services.
- Prepares charts for clinics including compiling charts, requesting medical records, scanning and entering services for all records after services have been completed.
- Ensures medical records are current with all information and assists with the purging of files of inactive clients.
- Determines financial responsibilities of clients based upon services received and payment status of client; collects fees for services rendered and provides receipts to clients.
- Processes credit card payments and required daily reports.
Benefits
- State of Florida 401(a) FICA Alternative Plan (mandatory)
- Participation in state group insurance (upon meeting eligibility requirements. Consult with People First and/or the serving HR office)
- Workers’ Compensation (mandatory, if needed)
- Reemployment Assistance (Unemployment Compensation) (mandatory, if needed)
- Deferred Compensation (voluntary)
- Employee Assistance Program (voluntary)
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
