OPS HEALTH SUPPORT TECHNICIAN - 64951105

State of Florida

8d • $17 • Onsite

About The Position

The incumbent is part of a global public health organization and is expected to support the Florida Department of Health in Pasco County in its mission to protect, promote and improve the health of all people in Florida through integrated state, county and community efforts and its efforts and its vision to be the Healthiest State in the Nation. Furthermore, the incumbent is expected to incorporate the agency values of Innovation, Collaboration, Accountability, Responsiveness and Excellence in all aspects of their work.
This is a highly skilled technical position which requires an expert understanding of the Federal WIC & Nutrition Program and the use of the WIC FL WiSE system with minimal supervision. Maintains current knowledge of the Federal WIC program regulations including WIC memos, WIC data system guide and the DOH manual 150-24. Having successfully completed the Nutrition Education Series of the Florida Nutrition Training Guide Modules, will provide quality nutrition care to WIC participants in compliance with the Federal Regulations. The incumbent is expected to promote cooperation, courtesy, and teamwork, in a diverse environment and as an employee of the Department of Health in Pasco County, represents the agency and its mission and values. Maintains a courteous and cooperative relationship with staff and the public. Adheres to all departmental policy/procedure, state and federal laws governing participant information, security, and privacy. Follow agency guidelines on the use and operation of computers, telephones, copiers, and faxes.
Obtains accurate data on height and weight measurements on participants. Performs hematocrit/hemoglobin testing and records results electronically. Cleans equipment and area where blood work is done daily. Maintains “universal precautions” when completing HST duties. Follows established guidelines and standards for safety in handling equipment, biological specimens, and waste products to prevent exposure to blood borne pathogens. Accurately completes the lab/Anthro screens in the electronic data system. Maintains and inventories all medical supplies. Greets prospective WIC participants, answers telephones promptly and courteously. Schedules appointments and makes appropriate health and social services referrals. Accurately obtains income, demographic, and other participant information necessary to determine WIC program eligibility and advises WIC participants of their rights and obligations according to federal guidelines. Utilizing an electronic data system accurately enters required participant data and obtains signatures. Reviews “How WIC Works” with each new participant. Disburses WIC EBT and VOC/ID cards following standard procedure to eligible WIC participants. Instructs clients on using the WIC EBT card. Obtains client signature for EBT card issuance letter. Records the necessary information on VOC/ID cards and EBT card log. Reviews all data for accuracy and completeness. Immediately reports any discrepancies to the clinic Supervisor. Informs participants when certification expires and what is required for recertification. Keeps security/separation and inventory of VOC/ID and WIC EBT cards. Loads benefits into WIC EBT account for household. Attends in-service on the Nutrition Education Kit and provides interactive nutrition education contacts to low-risk participants. Inputs the nutrition service code in the data system. Maintains documentation of participant goal setting. Promotes breastfeeding education. Assists with and participates in QI/QA activities to support the success of WIC. Travels to other clinic sites to provide services to WIC participants as needed.
Offers all eligible participants at certification/recertification or at change of address the option to complete a National Voter Registration Act Preference Form/Application and processes the information according to the Florida voter registration guidelines and established agency policies. Receives infants and child immunization records and sends copies to Family Health Services in accordance with agency protocol.
Collects data for the end-of-day and end-of- month reports as assigned and submits same to the supervisor on a timely basis. Assists with inventories of WIC formula, equipment, and educational resources. Submits reports within the required timeframe.
Assists the supervisor with training of staff. Attends staff meetings and trainings as required. Participates in outreach efforts. Refers vendor queries to the vendor manager and client concerns to the supervisor. Assist with completion of client contact reports from the vendor manager.
Completes and submits time sheets, EARS, and travel correctly, timely and according to established division and agency guidelines. Reads, understands, and implements directives assigned.
Performs other related duties as assigned.

Requirements

• Knowledge and experience utilizing software programs such as Excel, Power Point, and Word.
• Knowledge of arithmetic, ability to perform arithmetical calculations.
• Ability to deal with the public in a tactful and courteous manner, maintain records, organize, and coordinate work assignments, communicate, maintain effective working relations and good rapport.
• Ability to take on multiple responsibilities and new tasks simultaneously.
• Ability to adapt and resolve challenges.
• Minimum – High School Diploma or GED equivalent
• Must have valid Florida Driver’s License

Responsibilities

• Obtains accurate data on height and weight measurements on participants.
• Performs hematocrit/hemoglobin testing and records results electronically.
• Cleans equipment and area where blood work is done daily.
• Maintains “universal precautions” when completing HST duties.
• Follows established guidelines and standards for safety in handling equipment, biological specimens, and waste products to prevent exposure to blood borne pathogens.
• Accurately completes the lab/Anthro screens in the electronic data system.
• Maintains and inventories all medical supplies.
• Greets prospective WIC participants, answers telephones promptly and courteously.
• Schedules appointments and makes appropriate health and social services referrals.
• Accurately obtains income, demographic, and other participant information necessary to determine WIC program eligibility and advises WIC participants of their rights and obligations according to federal guidelines.
• Utilizing an electronic data system accurately enters required participant data and obtains signatures.
• Reviews “How WIC Works” with each new participant.
• Disburses WIC EBT and VOC/ID cards following standard procedure to eligible WIC participants.
• Instructs clients on using the WIC EBT card.
• Obtains client signature for EBT card issuance letter.
• Records the necessary information on VOC/ID cards and EBT card log.
• Reviews all data for accuracy and completeness.
• Immediately reports any discrepancies to the clinic Supervisor.
• Informs participants when certification expires and what is required for recertification.
• Keeps security/separation and inventory of VOC/ID and WIC EBT cards.
• Loads benefits into WIC EBT account for household.
• Attends in-service on the Nutrition Education Kit and provides interactive nutrition education contacts to low-risk participants.
• Inputs the nutrition service code in the data system.
• Maintains documentation of participant goal setting.
• Promotes breastfeeding education.
• Assists with and participates in QI/QA activities to support the success of WIC.
• Travels to other clinic sites to provide services to WIC participants as needed.
• Offers all eligible participants at certification/recertification or at change of address the option to complete a National Voter Registration Act Preference Form/Application and processes the information according to the Florida voter registration guidelines and established agency policies.
• Receives infants and child immunization records and sends copies to Family Health Services in accordance with agency protocol.
• Collects data for the end-of-day and end-of- month reports as assigned and submits same to the supervisor on a timely basis.
• Assists with inventories of WIC formula, equipment, and educational resources.
• Submits reports within the required timeframe.
• Assists the supervisor with training of staff.
• Attends staff meetings and trainings as required.
• Participates in outreach efforts.
• Refers vendor queries to the vendor manager and client concerns to the supervisor.
• Assist with completion of client contact reports from the vendor manager.
• Completes and submits time sheets, EARS, and travel correctly, timely and according to established division and agency guidelines.
• Reads, understands, and implements directives assigned.
• Performs other related duties as assigned.

Benefits

• State of Florida 401(a) FICA Alternative Plan (mandatory)
• Participation in state group insurance (upon meeting eligibility requirements. Consult with People First and/or the serving HR office)
• Workers’ Compensation (mandatory, if needed)
• Reemployment Assistance (Unemployment Compensation) (mandatory, if needed)
• Deferred Compensation (voluntary)
• Employee Assistance Program (voluntary)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED