OPS GOVERNMENT OPERATIONS CONSULTANT III - 65650074

State of Florida • Tallahassee, FL

2d • $15 - $26

About The Position

A Constituent Navigator is a professional position in the Division of Elder Opportunities, and the person in this position is responsible for helping customers who are in crisis navigate through self-identified barriers that are preventing them from meeting their immediate needs.  The Constituent Navigator assists the customers by connecting them to partners and available resources to address the customer’s immediate needs.  The duties for this position include but are not limited to

PAY:
Salary will be commensurate with experience and qualifications, ranging from $15.00 to $25.91, hourly.
DUTIES AND RESPONSIBILITIES:
The duties for this position include but are not limited to:

The Constituent Correspondent shall conduct an assessment to identify the customer’s immediate needs. 
They should provide the customer with referrals to partners that can assist the customer with services to meet their needs.
Assisting customers in identifying and applying for appropriate benefits and services, providing referrals to other state agencies and other resources to support seniors and their families.
Conducting an extensive customer-centered assessment to identify barriers preventing self-sufficiency.  They should provide the customer with referrals to partners that can assist the customer with services to meet their needs.
Completes customer referrals to community resources based on the needs assessment, identified barriers, and goals set in the care plan. Assisting seniors with identifying and engaging seniors and community support, as well as discussing and making referrals for immediate service needs.
Maintains frequent communication with customers, reassesses needs, and completes additional referrals and updates to client records. Acting as a guide for customers regarding available program services and optional methods of attaining self-sufficiency goals.   
Identifying and maintaining a working knowledge of available community resources to meet the individual needs of each senior and ensures the connection of seniors and caregivers to relevant community resources and support.
Documenting all pertinent information and ensures that all appropriate forms are uploaded into the program data tracking system accurately and timely. Provides follow-up and monitors connections to service delivery. Preparing correspondence, case notes, narratives, technical reports, notifications, and related documents using computer-based applications.
Building and maintaining relationships with respect, trust, sensitivity and confidentiality to customers, coworkers and community stakeholders and partners. 
Participating in strategic planning and quality improvement processes. 
Actively participating in ongoing cross-program training and team meetings.
Perform special assignments and other related duties as needed.

Performs other duties as assigned by the Chief of Elder Rights Bureau and the Division Director.

Requirements

• Possess strong written and oral communication skills, required for public speaking and report writing; use correct grammar, punctuation, and spelling.
• Is detail-oriented and able to enter data accurately into a computerized system.
• Able to navigate multiple computer screens, applications, and online research engines.
• Basic proficiency in Microsoft Windows Operating environments and Office Suite products to include Word, Excel, Outlook, PowerPoint, OneDrive, and SharePoint.
• Ability to prepare clear, concise, and accurate records, reports, correspondence, and other documentation in a logical format within established timeframes.
• Ability to demonstrate a professional and courteous demeanor.
• Ability to establish and maintain cooperative working relationships with the public and staff.
• Ability to work independently and with teams at the unit and agency where appropriate.
• Willing and able to make decisions and exercise sound judgment; to accept responsibility for one’s own actions and decisions; to adapt to changes in work assignments, procedures, and technology; and to be committed to improving individual performance.
• Willing and able to follow written and oral directions and instructions from management and carry out the directives of persons with duly delegated authority.
• Willing and able to resolve any differences with management in a constructive manner and accept and abide by management’s direction and decisions.
• Possess strong project management abilities.
• Ability to travel statewide.
• Ability to lift and carry a laptop and associated documents and equipment for training (up to fifteen pounds).
• Understand methods of data collection and analysis; have the ability to organize data into a logical format for presentation in reports, documents, and other written materials; utilize problem-solving techniques; research, plan, organize, and coordinate work assignments.
• Ability to understand and apply contract development processes and basic management principles and policies.
• Knowledge of federal and state laws, including policies, procedures, and rules pertaining to the management, administration, and monitoring of contracts and the procurement and purchasing of contracted services.
• Ability to apply basic accounting principles.
• Ability to interpret auditing standards and principles.
• Ability to effectively provide technical assistance to contract providers.
• Ability to review, analyze, and evaluate financial data.
• Ability to apply basic accounting principles.
• Ability to understand, interpret, and apply laws, rules, regulations, policies, and procedures.
• Ability to interpret auditing standards and principles.
• Ability to review, analyze, and evaluate financial data.
• Ability to communicate effectively.
• Ability to effectively provide technical assistance to contract providers.
• Florida Contract Manager Certification (FCCM), valid Florida driver’s license, bachelor’s degree from an accredited university or college, or equivalent work experience.
• Travel is required 15%-25%.
• Operates motor vehicle. All applicable State and local driving laws and insurance regulations must be strictly adhered to in the operation of any vehicle while performing State business.
• Overnight travel may be required.

Responsibilities

• Conduct an assessment to identify the customer’s immediate needs.
• Provide the customer with referrals to partners that can assist the customer with services to meet their needs.
• Assist customers in identifying and applying for appropriate benefits and services, providing referrals to other state agencies and other resources to support seniors and their families.
• Conduct an extensive customer-centered assessment to identify barriers preventing self-sufficiency.
• Complete customer referrals to community resources based on the needs assessment, identified barriers, and goals set in the care plan.
• Assist seniors with identifying and engaging seniors and community support, as well as discussing and making referrals for immediate service needs.
• Maintain frequent communication with customers, reassess needs, and complete additional referrals and updates to client records.
• Act as a guide for customers regarding available program services and optional methods of attaining self-sufficiency goals.
• Identify and maintain a working knowledge of available community resources to meet the individual needs of each senior and ensures the connection of seniors and caregivers to relevant community resources and support.
• Document all pertinent information and ensures that all appropriate forms are uploaded into the program data tracking system accurately and timely.
• Provide follow-up and monitors connections to service delivery.
• Prepare correspondence, case notes, narratives, technical reports, notifications, and related documents using computer-based applications.
• Build and maintain relationships with respect, trust, sensitivity and confidentiality to customers, coworkers and community stakeholders and partners.
• Participate in strategic planning and quality improvement processes.
• Actively participate in ongoing cross-program training and team meetings.
• Perform special assignments and other related duties as needed.
• Perform other duties as assigned by the Chief of Elder Rights Bureau and the Division Director.

Benefits

• Participation in state group insurance (must meet eligibility requirements).
• Participation in the Florida Deferred Compensation Plan (457b).
• State of Florida 401(a) FICA Alternative Plan (tax deferred Retirement Savings Plan).
• Flexible Spending Accounts

What This Job Offers

• Career Level: Entry Level