OPS DISTRIBUTED COMPUTER SYST SPECIALIST - 77901839

State of Florida•DeFuniak Springs, FL

3d•$15 - $24

About The Position

Courteously assists Commission constituents to resolve questions or problems they may have in matters relating to the Commission, its programs or fish and wildlife conservation in general. Seeks to garner public support for agency objectives and programs by serving Florida’s citizens in a positive and pro-active manner. The Commission expects its employees to be courteous and respectful while assisting Commission customers and stakeholders, ensuring each encounter is as positive as possible. Employees should promptly resolve questions or problems relating to the Commission, its programs and/or fish and wildlife resources. Employees should seek to gain public support for agency objectives and programs by serving Florida’s citizens in a positive and proactive manner and by listening to what the customer wants and striving to meet their needs. When appropriate, employees will explain the reasons for agency actions or decisions while communicating a consistent Fish and Wildlife Conservation Commission (FWC) point-of-view. Work at FWC is cross-functional meaning duties may cross division/office lines. The Commission expects employees to function across FWC’s organizational structure by providing their skills and expertise wherever needed through work on teams or as directed. Responsible for following the provisions and requirements in Section 215.422, Florida Statutes, related to the Department of Financial Services rules and FWC’s invoice processing and warrant distribution procedures. This is work providing technical assistance to computer system users. Incumbent works with Law Enforcement and other FWC employees to answer questions or resolve computer problems for clients in person, via telephone or from remote locations. Incumbent is responsible for PCs across the state and may need to travel to various Commission locations to perform duties. Performs installation and repair of hardware, software, and peripheral equipment such as Law Enforcement bodycams, Smartcop software and aircards, following design or installation specifications. Responsible for keeping an inventory of computer equipment and software in assigned area. Assists clients with procedures for surplus computer equipment. Installs hardware and software; supervise installations of communications hardware, wiring, and services; identify and resolve computer and communication issues; process and track workload using the agency incident management tracking system. Tests and monitors software, hardware, and peripheral equipment to evaluate use, effectiveness, and adequacy of product for user. Enters commands and observes system functioning to verify correct operations and detect errors. Prepares evaluations of software and hardware and submits recommendations to management for review. May take a lead role in the planning, testing and implementation of major projects under the supervision of management. Reads technical manuals, confers with users, and conducts computer diagnostics to determine nature of problems and provide technical assistance. Works directly with hardware and software manufacturers to resolve major problems. May develop training materials and procedures and conduct training programs. Prepares administrative and purchasing reports as required. Reports day-to-day activities to supervisor(s) as required. Maintains knowledge of hardware and software by reading trade magazines and technical manuals and attends training seminars. Performs other duties as assigned.

Requirements

Employment in this position is contingent upon a satisfactory criminal history check (fingerprint-based) in accordance with Chapter 435, Florida Statutes.
This is a full-time (40 hours per week) Other Personal Services (OPS) position. The hourly rate of pay is between $20.00 and $24.00.
Office hours are from 8:00 A.M. to 5:00 P.M. Eastern Standard Time, Monday through Friday
This position requires up to 25% travel.
Responses to qualifying questions should be verifiable by skills and/or experience stated on the profile application. Information should be provided regarding any gaps in employment.
Knowledge of the Windows 11 and imaging Windows computers;
Knowledge of Office Productivity Software, Microsoft Office 365;
Knowledge of Microsoft’s Active Directory, Intune, Azure;
Knowledge and skills assisting remote mobile users;
Knowledge and skills with desktop and/or network security;
Knowledge and skills troubleshooting various hardware and software issues;
Knowledge and skills assisting users with data integrity;
Good communication skills.

Responsibilities

Provides technical assistance to computer system users.
Works with Law Enforcement and other FWC employees to answer questions or resolve computer problems for clients in person, via telephone or from remote locations.
Responsible for PCs across the state and may need to travel to various Commission locations to perform duties.
Performs installation and repair of hardware, software, and peripheral equipment such as Law Enforcement bodycams, Smartcop software and aircards, following design or installation specifications.
Responsible for keeping an inventory of computer equipment and software in assigned area.
Assists clients with procedures for surplus computer equipment.
Installs hardware and software; supervise installations of communications hardware, wiring, and services; identify and resolve computer and communication issues; process and track workload using the agency incident management tracking system.
Tests and monitors software, hardware, and peripheral equipment to evaluate use, effectiveness, and adequacy of product for user.
Enters commands and observes system functioning to verify correct operations and detect errors.
Prepares evaluations of software and hardware and submits recommendations to management for review.
May take a lead role in the planning, testing and implementation of major projects under the supervision of management.
Reads technical manuals, confers with users, and conducts computer diagnostics to determine nature of problems and provide technical assistance.
Works directly with hardware and software manufacturers to resolve major problems.
May develop training materials and procedures and conduct training programs.
Prepares administrative and purchasing reports as required.
Reports day-to-day activities to supervisor(s) as required.
Maintains knowledge of hardware and software by reading trade magazines and technical manuals and attends training seminars.
Performs other duties as assigned.