DISTRIBUTED COMPUTER SYSTEMS ANALYST - 43001219

State of Florida

1d•$45,000 - $55,000•Onsite

About The Position

This is highly technical work including the planning, design, development, acquisition, implementation and maintenance of Departmental statewide microcomputer information systems. Analyze, resolve, and document complex hardware, software, and communication problems using diagnostic software and/or technical troubleshooting processes to limit down time. Assemble, install, and configure computer hardware, peripherals, and components includes modifying network, database, system, and configuration files for connectivity, and completion of inventory forms. Research, test, and certify new technology hardware; and provide hardware/software recommendations to procurement staff. Maintain a stable computing environment and minimize risk to computer systems by ensuring updates and patches are installed. Record and track software licenses for desktop assets. Train, assist, and advise other technicians on computer related issues. Work with vendor contacts and internal technical support staff to resolve technical problems with desktop computing equipment and software. Provide accurate and up-to-date record keeping of all work performed in the department's service request ticket tracking system.

Requirements

Three (3) or more years of experience working with Microsoft Operating Systems and Application Software.
Three (3) or more years of hands-on experience providing support for desktop and laptop systems.
Three (3) or more years of experience in the setup, deployment, and installation of desktops and laptops.
Three (3) or more years of experience troubleshooting, testing and resolving hardware problems.
Three (3) or more years of experience with PC software troubleshooting.
Proficient in English language.
Ability to utilize basic problem-solving techniques.
Ability to complete administrative tasks timely as direct by management. This includes recording and submitting timesheets in accordance with agency policy.
Ability to communicate effectively; verbal and written.
Ability to read and comprehend written material on a wide variety of technical subjects.
Ability to organize, plan, prioritize, and coordinate multiple work assignments.
Ability to establish and maintain effective working relationships with others.
Ability to identify and escalate situations requiring urgent attention, when appropriate.
Ability to maintain a professional demeanor during stressful situations.
Ability to actively look for ways to assist team members.
Ability to be an active listener; ability to listen and ask questions as appropriate.
Ability to maintain, troubleshoot and repair desktop PCs and peripherals.
Ability to demonstrate and maintain a strong customer service focus.
Ability to lift and carry 35 lb.
Ability to identify and define user task needs.
Knowledge and experience with service request ticket tracking systems.
Knowledge and understanding of remote communication hardware and software.
Knowledge, understanding, and experience with Microsoft Products (Office, Outlook, Internet Explorer, Active Directory, Windows 7/2000/XP/Vista etc.).
Knowledge of basic problem-solving techniques.
Knowledge of key departmental stakeholders.
Experience in maintaining, troubleshooting, and repairing desktop PCs and peripherals.

Nice To Haves

Experience with hands-on hardware repair.
Experience assigning and monitoring work assignments for your work unit.
Experience working on large computer install projects.
Able to work nights and weekends on occasion, if required.

Responsibilities

Analyze, resolve, and document complex hardware, software, and communication problems using diagnostic software and/or technical troubleshooting processes to limit down time.
Assemble, install, and configure computer hardware, peripherals, and components includes modifying network, database, system, and configuration files for connectivity, and completion of inventory forms.
Research, test, and certify new technology hardware; and provide hardware/software recommendations to procurement staff.
Maintain a stable computing environment and minimize risk to computer systems by ensuring updates and patches are installed.
Record and track software licenses for desktop assets.
Train, assist, and advise other technicians on computer related issues.
Work with vendor contacts and internal technical support staff to resolve technical problems with desktop computing equipment and software.
Provide accurate and up-to-date record keeping of all work performed in the department's service request ticket tracking system.

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