Ops Assoc III (US)-5
About The Position
The Operations Associate III is responsible for the day-to-day Operations activities in support of assigned business line. Depth & Scope: Performs more diverse/complex tasks with minimal supervision Acts as a liaison between assigned department and other departments within TD Bank Works to identify and address process improvements Provides support to less experienced staff Responds to inquiries and assists in resolving problems/complaints May be required to find and supply data impacting accounts Protects privacy and non-public information Assists in the prevention of fraudulent activities Reviews application information against host systems for accuracy and completeness Suggests changes or modifications to policies and procedures to supervisor based on day-to-day observations and activities Escalates more complex or unusual issues to lead or supervisory staff
Requirements
- High School Diploma or GED
- 2-4 Years of related experience
- Thorough understanding of all aspects of Operations Associate I and II position, with the ability to meet goals and standards established by the department
- Ability to use/learn current technology and software applications related to position
- Excellent interpersonal, written and verbal communication skills required
- Excellent problem-solving skills
- Proven ability to be detail-oriented and handle a heavy workload in fast-paced environment
- Excellent organizational and time management skills
- Proven leadership skills
Nice To Haves
- Warm and engaging customer service etiquette
- Inbound/Outbound call center EXCELLENCE
- Auto finance and titling HIGHLY preferred
- "One team" mindset for strong Collaboration
- Analytical and Critical Thinking Capabilities
- Ability to Translate Complex Data into Clear Documentation
- Strong oral & written communication skills; ability to ARTICULATE business needs with internal and external stakeholders/customers at all levels
- Impeccable organizational skills and finite attention to details are paramount for success in this role
Responsibilities
- Performs more diverse/complex tasks with minimal supervision
- Acts as a liaison between assigned department and other departments within TD Bank
- Works to identify and address process improvements
- Provides support to less experienced staff
- Responds to inquiries and assists in resolving problems/complaints
- May be required to find and supply data impacting accounts
- Protects privacy and non-public information
- Assists in the prevention of fraudulent activities
- Reviews application information against host systems for accuracy and completeness
- Suggests changes or modifications to policies and procedures to supervisor based on day-to-day observations and activities
- Escalates more complex or unusual issues to lead or supervisory staff
Benefits
- Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
