Ops Advisor - Brokerage

FedEx Logistics•Romulus, MI

16h•Hybrid

About The Position

To recommend, implement and ensure policies and procedures for uniform compliance with processing of customer accounts. Monitor and control operational activities ensuring consistent and uniform processing by developing reports and reporting methods, writing procedures and resolving customer and technical issues. Initiate and respond to executives, managers, and senior advisors on issues regarding all aspects for the T&B customer partnerships, customer requirements, services offered, quality assurance, and may include contractual agreements. May assist with the direction and success of the multifunctional brokerage operations, including the development and growth of the account globally. Analyze and assess compliance with U.S. Customs and other government agencies, laws, and regulations. Coordinate the development and implementation of new services offered to customers. Identify areas requiring improvement and coordinate improvement processes to ensure productivity gains to expedite customer freight. Maintain relationship with U.S. Customs to ensure customers are responding adequately to customs requirements and that we are properly representing customer interests. Identify and coordinate training needs required for operations. Performs other duties as assigned.

Requirements

Bachelor's degree/equivalent.
Three (3) years of experience in the customs brokerage industry.
Strong interpersonal skills to develop and maintain effective relationships with FedEx Operating Company management, their customers, government agencies, T&B staff and management.
Comprehensive knowledge of U.S. Customs and other federal agency laws, regulations and procedures governing the customs brokerage industry.
Strong organizational and communication skills to develop and maintain corporate policies and procedures, including comprehensive written skills.
Demonstrated presentation skills required to lead or assist in the development of status reporting.
Extensive working knowledge of company and company computer systems, including SharePoint, are preferred.
PC skills including Microsoft Word, Excel, Access and PowerPoint are preferred.

Nice To Haves

Customs broker's license preferred.
Extensive working knowledge of company and company computer systems, including SharePoint, are preferred.
PC skills including Microsoft Word, Excel, Access and PowerPoint are preferred.

Responsibilities

Recommend, implement and ensure policies and procedures for uniform compliance with processing of customer accounts.
Monitor and control operational activities ensuring consistent and uniform processing by developing reports and reporting methods, writing procedures and resolving customer and technical issues.
Initiate and respond to executives, managers, and senior advisors on issues regarding all aspects for the T&B customer partnerships, customer requirements, services offered, quality assurance, and may include contractual agreements.
Assist with the direction and success of the multifunctional brokerage operations, including the development and growth of the account globally.
Analyze and assess compliance with U.S. Customs and other government agencies, laws, and regulations.
Coordinate the development and implementation of new services offered to customers.
Identify areas requiring improvement and coordinate improvement processes to ensure productivity gains to expedite customer freight.
Maintain relationship with U.S. Customs to ensure customers are responding adequately to customs requirements and that we are properly representing customer interests.
Identify and coordinate training needs required for operations.
Perform other duties as assigned.