Ops Administrator II - MySchedule CA

Federal Express Corporation•Bloomington, CA

10d•$20 - $27

About The Position

Essential Functions Responsible for the support, maintenance, and roster management of Next Generation Staffing (NGS) systems, including Employee Roster Management Application (ERMA) and MySchedule BY in collaboration with operations and management Prints rosters from MySchedule systems and provide to management for daily operational sort function Works closely with management on filtering, printing, and preparing data metrics within reporting dashboards Support package handlers with set-up of MySchedule, including set up of Fed Ex enterprise passwords, MySchedule app download and use Assists with all package handler tasks and troubleshooting within MySchedule Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephone Reviews, researches and/or enters data in various systems to support respective functional area Compiles data and provides various regular and adhoc reports to management for review and determination Serves as frontline customer service to receive, solve and/or escalate customer inquiries and issues Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review Responsible for records management tasks such as maintenance, destruction and inventory Ensures all package handler information is updated into corresponding systems In addition to the essential functions above and below, essential functions in Quality Assurance/Loss Prevention and Linehaul may be required and are part of the expanded job description. Additional Operations essential functions: Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephone Reviews, researches and/or enters data into various systems to support respective functional area Compiles data and provides various regular and adhoc reports to management for review and determination Serves as frontline customer service to receive, solve and/or escalate customer inquiries and issues Assists management with Business Control Self-Assessment (BCSA) audit activity by retrieving data and/or files for review Additional HR essential functions: Provides support for the recruiting process (e.g., scheduling interviews, sending backFedEx checks, attending job fairs/recruitment events as needed and contacting selected candidates Provides customer service and support for both internal and external customers for HR-related processes Assists with maintenance of job files; ensures proper dispositioning of all applicants and maintains personnel files for all employees Conducts the new hire orientation process (e.g., scheduling the orientation, preparing orientation paperwork, and creating the employee file), including I9 completion/compliance Provides support on auditing, reviewing, and processing the human resources paperwork and forms Provides support with the package handler sort observation process (e.g., scheduling tour times, arranging tour guides, and maintaining the sort observation log) Generates, compiles, and distributes HR reports Participate in special projects, to include job fairs and HR Assessments, etc. Provides support to HR Department as needed Must maintain confidentiality and perform all duties in accordance with company policies and procedures Performs other duties as assigned.

Requirements

High School Diploma or GED required
Two (2) years customer service, clerical or related experience required
General business skills such as typing; data entry and review; and use of phone, copier, and fax
Software skills, including use of Microsoft Office software and web-based applications
Customer service skills necessary to effectively and professionally respond to requests
Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals

Responsibilities

Responsible for the support, maintenance, and roster management of Next Generation Staffing (NGS) systems, including Employee Roster Management Application (ERMA) and MySchedule BY in collaboration with operations and management
Prints rosters from MySchedule systems and provide to management for daily operational sort function
Works closely with management on filtering, printing, and preparing data metrics within reporting dashboards
Support package handlers with set-up of MySchedule, including set up of Fed Ex enterprise passwords, MySchedule app download and use
Assists with all package handler tasks and troubleshooting within MySchedule
Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephone
Reviews, researches and/or enters data in various systems to support respective functional area
Compiles data and provides various regular and adhoc reports to management for review and determination
Serves as frontline customer service to receive, solve and/or escalate customer inquiries and issues
Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review
Responsible for records management tasks such as maintenance, destruction and inventory
Ensures all package handler information is updated into corresponding systems
Provides support for the recruiting process (e.g., scheduling interviews, sending backFedEx checks, attending job fairs/recruitment events as needed and contacting selected candidates
Provides customer service and support for both internal and external customers for HR-related processes
Assists with maintenance of job files; ensures proper dispositioning of all applicants and maintains personnel files for all employees
Conducts the new hire orientation process (e.g., scheduling the orientation, preparing orientation paperwork, and creating the employee file), including I9 completion/compliance
Provides support on auditing, reviewing, and processing the human resources paperwork and forms
Provides support with the package handler sort observation process (e.g., scheduling tour times, arranging tour guides, and maintaining the sort observation log)
Generates, compiles, and distributes HR reports
Participate in special projects, to include job fairs and HR Assessments, etc.
Provides support to HR Department as needed
Must maintain confidentiality and perform all duties in accordance with company policies and procedures
Performs other duties as assigned.