Opportunity to Order Process Specialist

Vertiv Group • Westerville, OH

1d

About The Position

The Opportunity to Order (O2O) Process Specialist is responsible for documenting, improving, and reporting on the North American Vertiv O2O sales operations process. This role will understand Vertiv North America’s end-to-end sales process from Opportunity creation to Order capture to accomplish the following: Identify, calculate and report on key metrics of Vertiv performance throughout the entire process of Opportunity to Order Identify, design and implement changes to improve order capture data quality Identify and mitigate capacity and speed constraints caused by either systems or process

Requirements

• The successful candidate will possess significant relevant sales operation design and enhancement experience, excellent leadership and facilitation capabilities, customer centricity, problem solving skills, data analysis skills, and experience in the implementation of change initiatives, workflow simplification, process improvement and project management.
• Bachelor’s Degree (Business or Engineering) required.
• A minimum of 4 years of experience in Sales Operations, Process Improvement, Project Management, or Sales roles.
• Significant experience with multiple CRM, CPQ and ERP systems (preferred).
• Ability to interact with all levels within the organization to drive continuous improvement in Vertiv's sales and order. management processes.
• Strong written and oral communication / presentations skills.
• Work well in a team environment, with sound negotiation and issue resolution skills.
• Ability to identify root cause issues and creatively solve challenges.

Nice To Haves

• MBA and PMO certification preferred.

Responsibilities

• Create or monitor appropriate metrics for Vertiv O2O performance and align with global metrics.
• Identify O2O operations quality drivers and focus for improvement.
• O2O operations process throughput bottleneck identification and improvement.
• O2O cycle times measurement and assist teams to meet and exceed stated Service Level Agreement metrics.
• Identify proposal and general selling process changes appropriate to improve Customer P.O. documentation for completeness and clarity.
• Sales Policy documentation and adherence.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees