OPO Hospital Services Specialist 1 (H)

University of Miami•Miami, FL

27d•Onsite

About The Position

The Life Alliance Organ Recovery Agency | LAORA Miami, FL at the University of Miami/UHealth is currently seeking a full time OPO Hospital Services Specialist 1. The Hospital Services Specialist is responsible for hospital/ancillary provider relationship management, orientations, education, service communications, problem solving, identification and root cause analysis of persistent problems.

Requirements

Solid computer skills
Excellent written and verbal communication skills
Strong interpersonal skills; ability to collaborate well with others
Must be able to work in a hospital setting and on a flexible schedule
Maintains a courteous receptive atmosphere for patients, public and other staff throughout the organization
Ability to work in a high volume environment and provide effective and efficient clinical and customer services to members and providers
Bachelor’s degree
One year of relevant work experience

Responsibilities

Contributes to the development and coordination of programs with medical service providers in order to improve the hospital’s competitive position
Assists appropriate staff when needed in the procurement of any needed medical records or information pre or post recovery i.e., x-rays, and EMS runs.
Provides education to the pre-hospital care provider community in order to keep them informed of the changes in the standards of care they are required to deliver, market the hospital full ranges of services to the provider community, and develop a stronger relationship between the hospital and these providers
Acts as customer service liaison between the hospital and service providers with the objective of establishing and strengthening relationships as well as increasing the number of patients that these services bring to the hospital
Develops and coordinates marketing and educational programs aimed at promoting and increasing the full range of services within area hospitals
Provides guidance to maintain hospital referral base and implements strategies aimed at increasing and improving performance outcomes in all hospital services
Sustains relationships with referring physicians and nursing staff, and initiates changes in practice to increase the quality of the hospital services
Assists in establishing multi-disciplinary councils to develop standards of practices that will optimize outcomes
Participates in collaborative hospital committees, departmental/administrative meetings in assigned hospitals
Performs public and professional education or other hospital development functions on an as-needed basis
Adheres to University and unit-level policies and procedures and safeguards University assets.
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.