Data Services Specialist 1

Johnny's Selected Seeds•Fairfield, ME

3d•Onsite

About The Position

As a Data Service Specialist, you will be focused on reviewing and processing customer orders, and you will be responsible for keying in customer account data with a high level of productivity and accuracy on a daily basis. The ideal candidate will have the ability to consistently meet deadlines and work well within a team environment. This position requires excellent Microsoft Office skills, and the ability to multitask while working in multiple databases. This position may support more than one department within the company. This position is onsite in Fairfield, Maine. Evenings and weekends required.

Requirements

Excellent attention to detail
Demonstrated knowledge of relevant computer software applications, and the ability to work with more than one program simultaneously, including Microsoft Office products
Excellent interpersonal skills
Proven ability to learn difficult information quickly
Strong problem-solving capabilities
A forward thinker
Ability to work independently as well as being a self-starter
A team player with a strong work ethic and an outgoing positive attitude
The propensity for taking that extra step in finding the right solutions for each individual customer's needs
Knowledge of customer service principles and practices, the customer's first approach
Proficient in keyboarding/typing skills
Ability to work on multiple tasks simultaneously
Ability to thrive in a fast-paced environment
Ability to read, count, and write to accurately complete all documentation
Ability to work varied hours/days as business dictates
Ability to sit at a computer for at least 75% of the workday
Ability to bend, pull, and lift up to 35 pounds
High school diploma or GED required.

Nice To Haves

CRM/OMS experience a plus but not required

Responsibilities

Completes, maintains, and processes pertinent documentation and customer records
Clears/processes web order for the order batch cycles
Handles orders that kick out of the fulfilment process due to customer errors, and pricing discrepancies, etc.
Maintain customer records including duplicate accounts, merge requests, and customer maintenance updates in multiple systems
Maintains an efficient rate of productivity with a high rate of accuracy
Ability to meet schedule deadlines and be flexible to support peak volumes
Takes the initiative to obtain and consistently upgrade knowledge by participating in training opportunities
Understands and adheres to established department protocols, processes
Builds relationships and works closely with co-workers, at all levels of the organization in a positive manner to leverage the knowledge and the experiences of the JSS staff to support the customer experience
Identifies and communicates system failures and areas of opportunity to enhance customer experience
Regular attendance, punctuality and adherence to agreed-upon schedule of availability is an essential function of this position
Complete other tasks as assigned
Evening hours required during the peak season