Ophthalmic Technician Supervisor

KMA Human Resources Consulting • Lewiston, ME

36d • $30 • Onsite

About The Position

Riverside Eye Surgery Center is seeking an Ophthalmic/Optometric Technician Supervisor to oversee the daily operations of the clinical technician team to ensure efficient, high-quality patient care. This role involves supervising and training staff, ensuring adherence to clinical protocols, supporting providers, and maintaining smooth workflow throughout the clinic.

Requirements

• High school diploma or equivalent required; additional certification in ophthalmic/optometric assisting strongly preferred
• Prior experience as an ophthalmic or optometric technician required
• Supervisory or leadership experience in a clinical environment preferred
• Strong understanding of ophthalmic/optometric procedures, diagnostic testing, and equipment
• Excellent interpersonal, communication, and conflict-resolution skills
• Highly organized, detail-oriented, and able to prioritize in a fast-paced environment
• Proficiency with Electronic Health Record (EHR) systems preferred; strong Windows computer skills required

Responsibilities

• Supervise ophthalmic/optometric technicians and support staff in daily clinical operations, assigning tasks, monitor workflow, and ensure staff coverage throughout the clinic
• Provide ongoing coaching, support, and performance feedback to staff
• Participate in hiring, onboarding, and disciplinary processes as needed
• Train staff on clinical procedures, equipment use, safety protocols, and patient interaction standards
• Ensure staff maintain required competencies and certifications
• Oversee pre-testing procedures, diagnostic testing, and clinical support activities to ensure accuracy and consistency
• Ensure all clinical protocols are followed and updated as needed
• Monitor and support workflow efficiency to reduce patient wait times and provider downtime
• Maintain compliance with regulatory guidelines, infection control standards, and clinic policies
• Conduct periodic audits of technician performance, documentation accuracy, and equipment maintenance
• Ensure all ophthalmic equipment is properly cleaned, calibrated, and maintained
• Monitor inventory of supplies and medications, ensuring appropriate stock levels
• Assist with patient questions, concerns, or escalations in a professional and supportive manner and promote a positive patient experience
• Communicate clearly with providers regarding patient flow, staffing needs, and operational updates

Benefits

• Pay up to $30 per hour, based on experience
• Medical and dental options, no cost eye care
• PTO, 9 paid holidays, 1 paid volunteer day
• Paid Parking
• Ongoing opportunities for professional growth and education, with access to resources that encourage learning and skill development
• Day shift/ no weekends
• A supportive, team-oriented workplace that values your contributions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees