Ophthalmic Technician / Scribe

Oakland Ophthalmic Surgery•Birmingham, MI

6h•Onsite

About The Position

An Ophthalmic Technician/Scribe is a valuable asset to an Ophthalmologist as they assist in providing excellent patient care to the patients during their visit. This employee will use ophthalmic techniques to perform preliminary work-up of patients in a clinic setting, scribe for Physicians and may also directly assist Physician(s) with examinations and treatment of patients. This is a full-time, long-term position. The role involves providing exceptional customer service, anticipating Physician needs, complying with company policies including HIPAA, verifying patient information, recording medical history and current medications, and confirming the purpose of visits. The technician will also check the condition of patients' eyes, perform various diagnostic tests, demonstrate knowledge of eye anatomy and diseases, accurately document medical visits and procedures, ensure correct coding, prepare patients for treatments, measure vital signs, and maintain exam rooms.

Requirements

High School Diploma or GED Equivalent
Favorable result on Background Check
Basic computer skills
Strong customer service skills
Excitement to learn and grow
Desire to gain industry knowledge and training
Demonstrates initiative in accomplishing practice goals
Ability to grow, adapt, and accept change
Consistently creates a positive work environment by being team-oriented and patient-focused
Ability to interact with all levels of employees in a courteous, professional manner at all times
Commitment to work over 40 hours to meet the needs of the business
Ability to work weekends when applicable
Reliable transportation that would allow employee to go to multiple work locations with minimal notice
One year of related experience and/or training; or equivalent combination of education and experience
Proficient keyboarding skills
Use of Electronic Medical Record (EMR) and image management system
Proficient in Microsoft Excel, Word, PowerPoint, Outlook
Computer proficiency and ability to quickly learn new applications

Nice To Haves

Experience working in the Optometry and/or Ophthalmology field is preferred
Current Certified Ophthalmic Assistant (COA) or Certified Ophthalmic Technician (COT) certification is preferred
Ophthalmic Scribe Certification (OSC) certification is preferred

Responsibilities

Provide exceptional customer service during every patient encounter (in person or via phone)
Display a professional attitude, greet patients promptly with a smile, and thank them when they leave
Anticipate Physician needs to facilitate the flow of the clinic
Practice urgency at all times with patient’s time, as well as the Doctor’s time and schedule
Comply with all company policies and procedures, including HIPAA
Verify patient’s information by interviewing patient
Record patient’s medical history and current medications and confirm purpose of visit
Record all data in the patient's Electronic Medical Record (EMR)
Check condition of patient's eyes by observing pupils, muscles, visual acuity and extraocular movements
Required skills include: dilation, refraction, pressures, and performing a variety of diagnostic tests including visual fields, OCT, GDX, IOL master, auto refractor and topography
Demonstrates working knowledge of eye anatomy, diseases, symptoms and ocular medications
Accurately and thoroughly document medical visits and procedures as they are being performed by the Physician
Demonstrates basic understanding of examination and procedure codes (ICD-9 codes) when inputting into the EMR system
Ensure that accurate procedure coding/charges for all procedures/drugs for all patients and correct diagnosis codes are used
Prepare patients for treatments and minor procedures; measure and record vital signs (blood pressure, pulse and respiration rate) as required
Open and close exam rooms as needed
Keep examination, treatment, laser and any other assigned rooms cleaned and stocked with supplies, and keep drug count up to date
General office duties and cleaning to be assigned by manager