Ophthalmic Technician - Lead

CLEAR SIGHT PARTNERS, LLC•Sun City Center, FL

About The Position

Is it time for you to take on more responsibilities? We're looking for a certified Ophthalmic Technician with supervisory experience to lead our team at our Florida Eye Specialists - Sun City. At Florida Eye Specialists, we’ve assembled the most capable and credentialed multidisciplinary teams across every specialty of vision health – ophthalmology, optometry and optical retail services – to deliver a complete, 360-degree approach to vision care. One seamless patient experience. While we do share a single medical record that allows us to collaborate and coordinate care across all locations and providers, more importantly, we share a common belief and set of principles that guide us as we care for our patients. The Ophthalmic Tech Lead is responsible for providing lead support to technicians, scheduling the technicians according to clinic flow, ensuring all techs are well-trained in their job duties, and addressing patient and doctor concerns relating to the technician’s performance, skills and competencies.

Requirements

COA or COT Certification is required.
Minimal of five (5) years in Ophthalmology is required.
A minimum of 1 year supervisor experience is required.
Exceptional verbal and written communication skills
Reliability
Professional demeanor with ability to work in sometimes stressful environment
Shows initiative
Superior organizational skills
Ability to effectively multitask
Attentive to detail and accuracy.
Ability to perform all duties required of the technicians including manifest refractions, Goldmann applanation, and all site-specific testing.

Responsibilities

Scheduling technicians according to clinic flow including potentially filling in for technicians when the patient flow requires additional support.
Working with desk supervisor, desk staff, physicians and office manager to ensure an efficient clinic workflow is maintained
Assigning cleaning duties, side work, and any non-workup duties as required within the clinic.
Ensuring all current techs are fully trained and capable of performing their job duties.
Auditing charts and performing time studies to ensure techs are meeting expectations.
Assisting in hiring new technicians
Training new techs on procedure and protocol.
Training techs on correct EMR usage using HIPPA standards.
Implementing all site-specific policies including attendance, dress code, ethics codes, etc.
Ensuring all equipment is properly maintained.
Educating technicians on proper equipment usage and maintenance.
Implementing continual training for technicians
Coordinating with the physicians regarding technician issues or new physician needs.
Resolving patient concerns, complaints or questions.
Maintaining certifications and working with new technicians to become certified.
Ordering clinic supplies
Coordinating repairs or replacements or damaged equipment.
Ensuring MiPs are being met and documentation supports coding
Provides lead/supervisory support to Technicians.