Lead Ophthalmic Technician

EyeSouth Partners•Cincinnati, OH

10d•Onsite

About The Position

We are hiring a LEAD OPHTHALMIC TECHNICIAN for our WESTSIDE clinic. This is a leadership role responsible for assisting MD’s and OD’s by managing clinic flow and overseeing the daily activities of the clinic and clinical staff. Lead Techs are part of the clinical staff and are expected to work with the other Ophthalmic Techs when needed.

Requirements

Bachelor's degree (preferred)
Ophthalmic certification or five (5) years of ophthalmic technician experience
Clinical supervision experience strongly preferred
Proven ability to lead and develop a team and drive performance improvement, demonstrated by progressive increases in supervisory responsibility
Proven ability to thrive in a highly matrixed environment
Ability to work beyond the normal hours, as needed (including potential weekends)
Excellent presentation, interpersonal and communications skills; written and documentation skills
Professional & reliable demeanor with strong work ethic
Excellent time management skills, organizing and prioritizing workload, in order to meet deadlines
Ability to quickly learn new software, new systems, adapt to change and communicate effectively
Intermediate computer skills including Microsoft Office; especially Word and Excel
Excellent interpersonal skills including the ability to interact effectively and professionally with individuals at all levels; both internal and external
Exercises sound judgment in responding to inquiries; understands where to route inquiries to next level with a strong sense of urgency
Self-motivated with strong organizational skills and superior attention to detail
Must be able to manage multiple tasks/projects simultaneously within inflexible time frames
Ability to adapt to frequent priority changes
Team player that develops strong collaborative working relationships with internal and external partners and can effectively engage
Ability to build consensus among cross-functional teams
Strong problem solving and negotiation skills

Responsibilities

Direct clinic flow and oversee clinical activities
Training and evaluating all new and existing Ophthalmic Technicians
Oversee the preparation of minor procedures
Collaborate with location managers on the doctor’s schedule, patient template and physician’s time off.
Confirm accuracy in EMR.
Support location based Ophthalmic Technicians
Oversee care of patients and do periodical shadowing to ensure consistency
Conduct team briefings before and after clinic to deliver important messages and changes in protocol
Oversee triage protocols and communicate changes as needed
Serve as liaison for physicians, technicians and administrative staff
Complete monthly compliance training
Assure completion of compliance training by Ophthalmic Technicians
Delegate effectively and tactfully to team members while contributing to a positive work atmosphere
Uphold and demonstrate commitment to company policies and procedures
Perform other duties as assigned: job descriptions are not intended to be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.
Ensure adherence of opening and closing procedures
Ensure all clinical supplies are ordered
Complete monthly inventory reports
Assure regular calibration of equipment is done and documented
Accurate clinical judgement
Ability to pay attention to detail
Ability to maintain confidentiality
Affable and outgoing personality with professional demeanor
The ability to communicate effectively to employees and patients
Ability to make independent, accurate decisions regarding the best use of his/her time
The ability to seek advice from others when accuracy is uncertain, and findings are inconsistent
An attitude that reflects a desire to go beyond the minimum required duties
Understanding that dependent upon need there may be instances where he/she is asked to travel to one of the other locations