Ophthalmic Access Assistant - Jeff Hwy
About The Position
We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today! This job obtains authorization and referral clearance for all Ophthalmology appointments, ensures authorization is entered into system linking to appointment, contacts referring and/or primary care physicians, discusses diagnosis in order to obtain appropriate coverage for initial and follow up care, and serves as liaison between insurance companies, referring, primary care physicians, patients and the Department of Ophthalmology on all referral and authorization issues. Serve as Financial Counselor for fee-for-service appointments and elective procedures, collecting fees and ensuring appropriate posting to patient accounts. Performs specific scheduling protocols for all subspecialty Ophthalmology practices, Glaucoma, Retina, Pediatric Ophthalmology, and Low Vision, Refractive Surgery, and Occupational Medicine appointments and services. Works closely with the Coordinator and Team Leader in the implementation of policies, procedures and goals of the Clinic. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion.
Requirements
- Must have computer skills and dexterity required for data entry and retrieval of information
- Effective verbal and written communication skills and the ability to present information clearly and professionally
- Must be proficient with Windows-style applications, various software packages specific to role and keyboard
- Strong interpersonal skills
- Excellent customer service sills including the ability to maintain patient confidentiality
- Excellent transcription skills
- Strong decision making and problem resolution skills
- Excellent organizational skills including the ability to prioritize daily assignments in order to meet changing demands
- High School diploma or equivalent
Nice To Haves
- 6 months related experience
Responsibilities
- Obtains authorization and referral clearance for all Ophthalmology appointments
- Ensures authorization is entered into system linking to appointment
- Contacts referring and/or primary care physicians
- Discusses diagnosis in order to obtain appropriate coverage for initial and follow up care
- Serves as liaison between insurance companies, referring, primary care physicians, patients and the Department of Ophthalmology on all referral and authorization issues
- Serve as Financial Counselor for fee-for-service appointments and elective procedures, collecting fees and ensuring appropriate posting to patient accounts
- Performs specific scheduling protocols for all subspecialty Ophthalmology practices, Glaucoma, Retina, Pediatric Ophthalmology, and Low Vision, Refractive Surgery, and Occupational Medicine appointments and services
- Works closely with the Coordinator and Team Leader in the implementation of policies, procedures and goals of the Clinic
- Provides patient care
- Schedules and ensures continuity of care
- Coordinates referrals
- Coordinates financial activities
- Other related duties as required
- Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards
- Maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
