Operator Service Specialist 1

Loma Linda • Loma Linda, CA

1d

About The Position

The Operator Service Specialist 1 serves our patients, staff, and business partners by providing operator assistance and paging assistance. Responsible for answering a high volume of incoming telephone calls and to transfer the caller to the appropriate resource. Responsible to page on-call resources and to page Emergency Response teams such as Code Blue, Rapid Response, Trauma and others. Works in a high volume Call Center and provide excellent customer service to those of whom we serve. Performs other duties as needed.

Requirements

• Minimum one year of call center or customer service with heavy phone volume experience preferred.
• Able to operate a computer and answer telephones efficiently.
• Able to keyboard 25 wpm.
• Able to read; write legibly; speak in English (and Spanish preferred) with professional quality
• use computer, printer, and software programs necessary to the position (e.g., Word, Excel, Outlook, PowerPoint).
• Operate/troubleshoot basic office and equipment required for the position.
• Able to relate and communicate positively, effectively, and professionally with others; work calmly and respond courteously when under pressure; collaborate and accept direction.
• Able to communicate effectively in English in person, in writing, and on the telephone; think critically; manage multiple assignments effectively; organize and prioritize workload; work well under pressure; problem solve; recall information with accuracy; pay close attention to detail; work independently with minimal supervision.
• Able to distinguish colors as necessary; hear sufficiently for general conversation in person and on the telephone, and identify and distinguish various sounds associated with the workplace; see adequately to read computer screens, and written documents necessary to the position.

Nice To Haves

• Previous operator or call center experience in Healthcare setting preferred.
• speak in Spanish preferred

Responsibilities

• providing operator assistance
• providing paging assistance
• answering a high volume of incoming telephone calls
• transfer the caller to the appropriate resource
• page on-call resources
• page Emergency Response teams such as Code Blue, Rapid Response, Trauma and others
• provide excellent customer service

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees