Operations Workflow Analyst
About The Position
Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own. We’re actively seeking a talented an Operations Workflow Analyst to join our Operations Data Team in Newport Beach, CA or Omaha, NE. As an Operations Workflow Analyst, you’ll move Pacific Life, and your career, forward by analyzing and forecasting staffing needs using volume statistics, inquiries and other trends. While joining the Operations Data Team in the Consumer Markets Division, you’ll be working in a supportive environment with a dedicated Operations team all striving to give our producers and policyholders the exceptional service they deserve.
Requirements
- 4+ years of related experience
- College degree or equivalent experience preferred
- Intermediate to advanced level Excel skills required and experience with Tableau a plus
- Community, Tableau, AWS Connect, Excel
- Excellent verbal and written communication skills including the ability to recognize and customize communications to different audiences
- Proven ability to lead peers through influence and actions
Nice To Haves
- Experience in workforce management
- Detail-oriented and capable of delivering a high level of accuracy
- Possess natural curiosity and drive to continue learning and figuring out how things fit together
- Strong analytical and problem solving skills
- Organizational and time management skills
- Ability to influence and drive change
Responsibilities
- Monitor daily staffing schedules and forecasted volume and schedule the necessary resources to handle the forecasted volume
- Prepare reports and analysis to communicate daily workflow to management and staff
- Implement and communicate workflow changes and propose enhancements to procedures and processes
- Real time schedule adherence monitoring and communicate intraday adjustments based on call volume to management and staff to optimize workforce efficiency
Benefits
- Your Benefits Start Day 1
- Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs.
- Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered.
- Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
- Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off
- Paid Parental Leave as well as an Adoption Assistance Program
- Competitive 401k savings plan with company match and an additional contribution regardless of participation
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
1,001-5,000 employees
