Operations Vendor Programs Manager (2026)

US Heart & Vascular•Franklin, TN

21h•Remote

About The Position

US Heart and Vascular is seeking a full-time Remote Operations Vendor Programs Manager to join our team. Position Summary: This role will drive optimal performance and engagement in clinical vendor partnerships and is responsible for vendor oversight and delivery of clinical services for USHV programs across the platform. The perfect candidate will work closely with market operations and the Value Based Care (VBC) team to optimal performance, engagement, and outcomes are achieved. Will be the primary liaison between the organization and the vendors to drive performance, quality, and compliance.

Requirements

Exceptional communication and presentation skills, with ability to influence executive stakeholders
Demonstrated ability to influence and drive change across teams at all levels of an organization, aligning resources and work efforts with business goals
Proven ability to drive results, influence decision-making, and foster collaboration in a matrixed organizational structure.
Knowledge of federal, state, and local laws, statutes, regulations, codes, and standards related to the area of responsibility.
Knowledge of the principles, concepts, and theories relevant to the assigned functional area.
Skill in completing assignments accurately and with attention to detail.
Ability to communicate clearly and concisely both orally and in writing in English, to various audiences.
Ability to manage time, organize work, set priorities, meet deadlines, and follow up on work assignments with minimal supervision.
Ability to work independently, and as a team, to complete daily activities according to the work schedule.
Working knowledge of Office 365 programs such as Excel, Outlook, Word, PowerPoint, etc.
Supports the Mission, Vision and Values of USHV and the practices.
Bachelor’s degree and/or equivalent experience
Three (3) experience in vendor management, and clinical delegated vendor oversight.
If the individual in this role will claim mileage on their expense report, a current valid state driver’s license and required minimum auto insurance coverage.

Responsibilities

Act as the main point of contact for the vendor relationship to support operations programs and strategic initiatives
Monitor vendor adherence to contractual terms, maintain service level agreement (SLA) documentation and budget management
Identify opportunities within programs and implement corrective action and remediation plans when necessary
Ensure vendors deliverables and commitments as outlined in Statement of Work (SOW)
Manages cross-functional relationships between market operations, IT, business partners to ensure execution and optimal performance of services rendered by vendors
Project manages new vendor solution implementations across the platform and in collaborating with market operational leadership
Prepares Request for Information (RFIs) and Requests for Proposal (RFPs) to drive strategic operational initiatives
Partners with financial, operational, and clinical business partners and leaders to support business case development and demonstrate anticipated return on investments (ROIs) and/or strategic and clinical based outcomes
Drive regular meetings with vendors and internal stakeholders to ensure program success
Facilitate complex conversations with vendors to achieve USHV's desired outcomes
Provide updates to leadership on vendor performance, risks, and mitigation strategies
Maintains a safe workplace by following established safety protocols, reporting hazards, and participating in required safety training. Position may require travel to/from other locations. Ensures vehicles are operated and maintained in compliance with all safety, regulatory, and company requirements.
Fosters a team-oriented environment by encouraging cooperation, providing support, and resolving conflicts constructively.
Demonstrates integrity, professionalism, and respect in all interactions.
Follows processes and policies for the organization.
Reports to work as scheduled, ready to perform duties, and promptly notifies their supervisor of any attendance issues
Adapts to changing priorities, processes, and business needs.
Other duties as assigned.