Operations Training Supervisor

Conifer Revenue Cycle Solutions • Frisco, TX

27d

About The Position

JOB SUMMARY Responsible for managing the daily operations of Ops Training staff. ESSENTIAL DUTIES AND RESPONSIBILITIES Include the following. Others may be assigned. 1.Ensure appropriate onboarding of new trainers, to include business unit orientation and timely submission of all HR-required new hire documentation 2.Coordinate and lead daily huddles to provide reminders, education and updates to staff to create a culture of team engagement, inclusivity, collaboration, and communication 3. Enforce departmental policies, practices, procedures, and work rules in accordance with approved company, department, and client policies and assist in the development and implementation of new policies according to corporate guidelines 4. Identify and address staff training needs, and revise training plan as needed. Audit training completions 5. Ensure the team is meeting all productivity and operational goals 6. Develop strong working relationships with internal customers; acts as culture and retention improvement point of contact 7. Leads, directs and executes operational and technical training programs. Plans and facilitates the delivery of training for new-hire probationary and tenured employees for their assigned areas

Requirements

• Knowledge of Operational and HR processes (e.g., regulatory, financial performance, performance management, learning development planning and execution, team member engagement, retention, terminology, policy, and procedures)
• Demonstrated leadership abilities
• Ability to communicate effectively with team members in a variety of media.
• Ability to work comfortably with all levels and all areas of the organization.
• Strong organizational and project management skills
• Mature classroom management skills; able to effectively control classroom/virtual classroom and create a learning enviroment
• Ability to work with minimal supervision, self-starter and demonstrates initiative.
• Flexible and innovative; highly adaptable to dynamic business environment; catalyst for change
• High engagement; supportive of leadership and role model for Conifer values and guiding behaviors
• Independent, logical thinker with advanced troubleshooting and analytical skills
• Proficiency in Word, Excel, and Power Point
• High School Diploma or equivalent
• 5 -7 Years of Revenue Cycle experience

Nice To Haves

• Knowledge of Business Operations and Learning Management Systems is preferred.
• College degree preferred
• Previous 2-3 years' experience in corporate training or supervision preferred

Responsibilities

• Ensure appropriate onboarding of new trainers, to include business unit orientation and timely submission of all HR-required new hire documentation
• Coordinate and lead daily huddles to provide reminders, education and updates to staff to create a culture of team engagement, inclusivity, collaboration, and communication
• Enforce departmental policies, practices, procedures, and work rules in accordance with approved company, department, and client policies and assist in the development and implementation of new policies according to corporate guidelines
• Identify and address staff training needs, and revise training plan as needed. Audit training completions
• Ensure the team is meeting all productivity and operational goals
• Develop strong working relationships with internal customers; acts as culture and retention improvement point of contact
• Leads, directs and executes operational and technical training programs. Plans and facilitates the delivery of training for new-hire probationary and tenured employees for their assigned areas
• interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Benefits

• Medical, dental, vision, disability, life, and business travel insurance
• Management time off (vacation & sick leave) - min of 12 days per year, accrued accrue at a rate of approximately 1.84 hours per 40 hours worked.
• 401k with up to 6% employer match
• 10 paid holidays per year
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance.
• For Colorado employees, Conifer offers paid leave in accordance with Colorado's Healthy Families and Workplaces Act.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED