Supervisor Operations Technical Training

Vertiv•Pelzer, SC

About The Position

Lead a team of instructors to design, develop and deliver technical training and development programs for Vertiv Personal. Help create, plan, and provide training for the new product programs. They help design and develop training materials, such as lessons, assessments, and visual aids, to help associates learn and understand the material. Continually improve the knowledge, skills, and abilities of associates. Training programs may be conducted in a classroom, in a laboratory, in the production floor, or online. They also facilitate classroom discussions, run lab work, troubleshoot technical issues, and provide feedback to associates. They collaborate with stakeholders, and subject matter experts, maintaining up-to-date course content and track associate progress.

Requirements

2 to 4; years of experience managing people.
2 to 4; years’ experience with Data Center related architecture, electrical and thermal systems, safety and security and all related procedures.
Good time management skills, public speaking skills, problem-solving skills and both verbal and written communication skills
Proficiency in word processing and presentation software
Ability to operate media equipment such as projectors and personal computers
Knowledge about traditional and modern training methods and techniques
Exceptional organization skills, leadership, and interpersonal skills
Ability to work with a team and have attention to detail
Knowledgeable about learning management systems, instructional design and e-learning platforms
Ability to handle multiple assignments and assess and analyze data
Ability to evaluate needs and present effective learning and performance solutions.
Level of communication skills (both oral and written) and interpersonal skills to effectively interact with all levels of associates on various subject matters and to convey knowledge and ideas in a logical, interesting, and engaging manner to others.
Level of analytical ability is required to find solutions to difficult human, technical and administrative problems.
Ability to motivate, influence and coach individuals who do not have a direct reporting relationship to you.
Experience in public speaking, oral presentations, and delivering technical content in an engaging manner.
Learning Management System experience, survey software, MS suite (PPT, Project, Word, Excel)
Knowledge of proven training approaches, as well as the technology to support training.
Experience designing technical lab environments to support the delivery of Power, Thermal and data center technology topics.
Experience partnering with senior leadership to build and drive compelling strategies, be it Training or operational, to align with business objectives, and growth needs
Experience in the engagement and management of Subject Matter Experts to support an effective training delivery model
Experience with Learning & Development, specifically learning architecture and systems, learner development frameworks, instructional and learning methodologies
Familiarity with learning tools that enhance blended learning experiences
Experience with IT best practice frameworks (ITIL, LEAN, Oracle) and Operational Excellence concepts or methodologies.

Responsibilities

Always work with Safety, Quality and Respect in Mind. Demonstrates the VALUE in Training.
Create training schedules for all company departments, track and create reports on outcomes of all training and maintain training records for the company.
Train new hires on company policies and procedures and use the best training methods for a specific purpose or audience.
Gather and evaluate information from employees and management on previous training to identify weaknesses and areas that need additional training.
Attend seminars and meetings to learn new training methods and techniques and use the knowledge to prepare and coordinate future training sessions.
Recruit and train new Trainers, delegate training tasks to the new Trainers and evaluate performance.
Market company training opportunities to employees and provide information on benefits to encourage participation.
Inform employees on scheduled training and track their progress.
Recommend training materials and methods, order and maintain in-house training equipment and facilities and manage the budget set for training.
Lead a team of instructors to design, develop and deliver technical training and development programs for Vertiv Personal.
Develop effective working relationships with and consult with key stakeholders to support the continual gathering of information, feedback, and input from them in order drive curriculum development/evolution.
Design training programs to ensure training transfer on the job. This includes course pre-work, instructor lecture, hands-on lab exercises, post-work, exams, and on-the-job training plans.
Assist in designing and developing training strategies for the organization including technical and non-technical, onboarding, refresh training, training for new products and enhancement for existing products, etc.
Assist trainers in developing a quarterly and annual technical training calendar.
Implement a Train-The-Trainer certification program.
Establish technical skill assessment tools to build customized learning programs and curriculums to improve team performance and customer experience.
Develop standard work for team learning and development journey.
Manage technical learning centers.
Apply Adult Learning Theory, eLearning, blended learning methods to improve training effectiveness and students’ learning experience.
Develop eLearning strategy for technical training delivery and build up eLearning capability of the team, e.g., webinars, video, self-paced or on-demand learning methods.
Leverage Learning Management System (LMS) to house, deploy and track global training initiatives to include certification programs.
Drive continuous improvement projects to improve training quality and effectiveness.
Develop and maintain a process to keep track of training records and ensure compliance with internal and external audits.
Improve training compliance with all safety, quality, and regulatory requirements.
Other duties and responsibilities as assigned.
Can explain and demonstrate in a clear understanding manner the operation / show the procedures to the operator.