Operations Training Supervisor

Conifer Health Solutions

26d•$72,509 - $108,763

About The Position

Responsible for managing the daily operations of Ops Training staff. ESSENTIAL DUTIES AND RESPONSIBILITIES Include the following. Others may be assigned. 1.Ensure appropriate onboarding of new trainers, to include business unit orientation and timely submission of all HR-required new hire documentation 2.Coordinate and lead daily huddles to provide reminders, education and updates to staff to create a culture of team engagement, inclusivity, collaboration, and communication 3. Enforce departmental policies, practices, procedures, and work rules in accordance with approved company, department, and client policies and assist in the development and implementation of new policies according to corporate guidelines 4. Identify and address staff training needs, and revise training plan as needed. Audit training completions 5. Ensure the team is meeting all productivity and operational goals 6. Develop strong working relationships with internal customers; acts as culture and retention improvement point of contact 7. Leads, directs and executes operational and technical training programs. Plans and facilitates the delivery of training for new-hire probationary and tenured employees for their assigned areas SUPERVISORY RESPONSIBILITIES If direct report positions are listed below, the following responsibilities will be performed in accordance with guidelines, policies and procedures and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Requirements

Knowledge of Operational and HR processes (e.g., regulatory, financial performance, performance management, learning development planning and execution, team member engagement, retention, terminology, policy, and procedures)
Demonstrated leadership abilities
Ability to communicate effectively with team members in a variety of media.
Ability to work comfortably with all levels and all areas of the organization.
Strong organizational and project management skills
Mature classroom management skills; able to effectively control classroom/virtual classroom and create a learning enviroment
Ability to work with minimal supervision, self-starter and demonstrates initiative.
Flexible and innovative; highly adaptable to dynamic business environment; catalyst for change
High engagement; supportive of leadership and role model for Conifer values and guiding behaviors
Independent, logical thinker with advanced troubleshooting and analytical skills
Proficiency in Word, Excel, and Power Point
Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings.
High School Diploma or equivalent
5 -7 Years of Revenue Cycle experience

Nice To Haves

Knowledge of Business Operations and Learning Management Systems is preferred.
College degree preferred
Previous 2-3 years’ experience in corporate training or supervision preferred

Responsibilities

Ensure appropriate onboarding of new trainers, to include business unit orientation and timely submission of all HR-required new hire documentation
Coordinate and lead daily huddles to provide reminders, education and updates to staff to create a culture of team engagement, inclusivity, collaboration, and communication
Enforce departmental policies, practices, procedures, and work rules in accordance with approved company, department, and client policies and assist in the development and implementation of new policies according to corporate guidelines
Identify and address staff training needs, and revise training plan as needed. Audit training completions
Ensure the team is meeting all productivity and operational goals
Develop strong working relationships with internal customers; acts as culture and retention improvement point of contact
Leads, directs and executes operational and technical training programs. Plans and facilitates the delivery of training for new-hire probationary and tenured employees for their assigned areas

Benefits

Medical, dental, vision, disability, life, and business travel insurance
Management time off (vacation & sick leave) – min of 12 days per year, accrued accrue at a rate of approximately 1.84 hours per 40 hours worked.
401k with up to 6% employer match
10 paid holidays per year
Health savings accounts, healthcare & dependent flexible spending accounts
Employee Assistance program, Employee discount program
Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance.
For Colorado employees, Conifer offers paid leave in accordance with Colorado’s Healthy Families and Workplaces Act.

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