Operations Training Manager

Omni Hotels & Resorts•Carlsbad, CA

14h•Onsite

About The Position

This role supports the Operations team by leading training programs that improve consistency, service standards, and overall performance across Rooms and Food & Beverage. Omni La Costa Resort & Spa is a destination where timeless luxury meets modern wellness, featuring an award-winning Spa, acclaimed restaurants, championship golf and tennis, and a host of pools and experiences that celebrate the Southern California lifestyle. At Omni La Costa, associates are the heart of the guest experience, fostering a culture rooted in respect, gratitude, and empowerment, offering comprehensive training, mentorship, and opportunities for growth.

Requirements

At least 1 year of experience in Rooms and/or Food & Beverage in a similar property
Strong communication and interpersonal skills; approachable and professional
Proven leadership skills with good judgment and ability to maintain confidentiality
Organized with strong time management and attention to detail
Able to manage multiple priorities in a fast-paced environment
Problem-solving skills with the ability to act quickly and effectively
Able to work both independently and as part of a team
Flexible and able to adjust priorities based on business needs
Proficient in Microsoft Office and hotel systems (Opera, Synergy)
Strong written and verbal communication skills
Comfortable presenting to groups and answering questions
Able to work flexible hours, including nights, weekends, and holidays

Responsibilities

Oversee Power of One (POO) and Power of Engagement (POE); ensure monthly training compliance
Partner with department leaders on MOS audits, training, and tracking
Stay up to date on operational processes and procedures
Participate in daily standups to support preshift and MOS initiatives
Work with leadership to develop proactive training and service programs
Prepare and maintain training materials (manuals, SOPs, new hire packets, etc.)
Track service performance and identify retraining opportunities
Support onboarding of new hires, including completion of checklists
Partner with HR on 45-day stay interviews for operations team members
Ensure all required certifications and trainings are completed and up to date
Provide general support to the Operations team as needed
Job shadow hourly operations associates to ensure standards are being met and identify any training gaps