Operations Training Manager

Encore Fire Protection • Needham, MA

9d • $85,000 - $95,000

About The Position

As the Operations Training Manager , you will oversee Encore’s Operations Training function and lead a team of trainers responsible for onboarding, developing, and equipping our partners with the knowledge and tools to succeed. This role is equal parts strategy, leadership, and execution—ensuring Encore delivers a consistent, engaging, and impactful training experience across all regions and partner companies.

Requirements

• Bachelor’s degree in Education, Business, Information Technology, or a related field (preferred).
• 5+ years of experience in training, learning & development, or operations leadership, with at least 2 years in a people management role.
• Proven ability to build, scale, and manage training programs in a fast-paced, multi-location environment.
• Strong leadership and coaching skills; ability to inspire and develop high-performing teams.
• Excellent project management and organizational skills.
• Strong communication and presentation abilities; skilled at simplifying complex systems for diverse audiences.
• Experience with Microsoft Office, learning management systems (LMS), and training content development tools.
• Ability to travel up to 80% to Encore locations across the Northeast.

Responsibilities

• Lead, coach, and develop a team of Operations Trainers to deliver high-quality training experiences.
• Create and execute a strategic training roadmap aligned with Encore’s growth, acquisitions, and operational priorities.
• Partner with Operations, IT, Data Integrity, and Application Development teams to ensure training aligns with evolving systems and procedures.
• Oversee the design and delivery of scalable training programs (in-person, virtual, and blended).
• Standardize Encore’s training methodologies, materials, and best practices.
• Establish KPIs to measure training effectiveness, adoption, and impact.
• Continuously improve programs by leveraging employee feedback, performance data, and industry best practices.
• Manage scheduling, resource allocation, and travel logistics for trainers supporting onboarding and M&A integrations.
• Act as the key point of contact for senior leadership on all operational training initiatives.
• Champion a culture of learning to drive operational excellence and employee engagement.
• Serve as a cultural ambassador, modeling Encore’s values and fostering a sense of belonging in all training interactions.
• Build strong relationships across teams and regions, fostering collaboration and engagement.
• Reinforce building the pipeline of trainers to support growth and resiliency.

Benefits

• Competitive Salary : Compensation commensurate with your experience, with the opportunity to earn performance-based bonuses tied to your personal effectiveness and contributions to the team.
• Purpose-Driven Work Environment : We believe in working smarter, not harder. You’ll be part of a culture that values results, and we empower our team to focus on impactful work.
• Flexible Dress Code : Upon joining, you’ll receive branded Encore gear and we believe in dressing for the objective, not the occasion. Most days, you can enjoy a casual work environment, but we’ll dress up when the situation calls for it.
• Innovative Culture : We encourage a culture of experimentation and improvement. You’ll have the freedom to express your ideas and be part of a company that is always looking to improve and grow.
• Tools for Success: Access to leading-edge web-based productivity tools.
• Health and Wellness : Comprehensive medical, dental, and vision coverage through Blue Cross to keep you and your family healthy.
• Retirement Planning : Participation in our Fidelity 401(k) plan with a company match, helping you save for your future.
• Life Insurance : Company-paid life insurance policy of $50,000 to give you peace of mind.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 101-250 employees