Operations Training & Development Officer
About The Position
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Job Description Entry-level professional with some experience to contribute on a project or program. Role learns to use professional concepts to resolve problems of limited scope and complexity under close supervision while achieving day-to-day objectives. Works on developmental assignments that are initially routine in nature, requiring limited judgment and decision making. This level is typically focused on self-development. Requires theoretical knowledge through specific education and training.
Requirements
- Bachelor of Science - Business Education
- Bachelor of Science - Education
- Bachelor of Science - Human Resources Management
- Relevant professional experience (2-5 years)
- Experience Relevant professional experience (2-5 years)
Responsibilities
- Training Design & Development Design, develop, and maintain training programs for operational systems, internal processes, and HR initiatives
- Create structured learning paths for onboarding, system implementations, and process updates
- Develop eLearning modules using tools such as Adobe Captivate
- Produce job aids, facilitator guides, participant workbooks, quick reference materials, and knowledge checks
- Apply adult learning principles and instructional design methodologies
- System & Technical Training Develop and deliver training on internal systems and software platforms
- Partner with IT and Operations teams to understand system functionality and translate it into user-friendly training
- Support system rollouts with training materials, workshops, and reinforcement plans
- HR & Compliance Training Deliver HR-related training including onboarding, performance management processes, workplace policies, and compliance programs
- Ensure training materials align with organizational policies and regulatory requirements
- Assist in updating training content as policies or regulations change
- Develop External Online Education Content Design and produce online financial education courses for external audiences
- Develop homebuyer education course content that is clear, accessible, and compliant with applicable guidelines
- Create interactive digital learning experiences, videos, assessments, and participant resources
- Ensure external content aligns with regulatory requirements and organizational standards
- Continuously evaluate and improve course effectiveness based on participant feedback and performance metrics
- Facilitation & Delivery Lead engaging in-person training sessions, workshops, and seminars
- Facilitate virtual instructor-led sessions when required
- Adapt delivery style to meet the needs of diverse audiences across departments
- Evaluate training effectiveness through feedback, assessments, and performance metrics
- Continuous Improvement Assess organizational training needs through collaboration with department leaders
- Monitor training outcomes and recommend improvements
- Maintain training documentation, schedules, and reporting metrics
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
