Operations & Training Coordinator (Remote)

Dine Brands Global • Prior Lake, MN

8d • $65,000 - $75,000 • Remote

About The Position

We are seeking a proactive and detail-oriented Administrative Coordinator to support Dual Brands Operations & Training and Dine Brands Company Operations. This remote role acts as a central support hub, reporting to the Director of Training and supporting the Vice President of Operations and Director of Operations for Dual Brands. The ideal candidate will manage high-volume logistics, financial tracking, and onboarding for both internal and external training teams.

Requirements

• 3+ years of administrative or coordination experience; experience in hospitality or a multi-unit franchise environment is preferred.
• Bachelor’s degree in Business, Communications, or a related field, or equivalent professional experience.
• Proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint) is required. Expertise in leveraging Smartsheet as a tracking and project management tool is strongly preferred.
• Proven ability to manage high-volume travel and scheduling logistics with high attention to detail.
• Strong verbal and written skills with the ability to triage inquiries and interact with stakeholders at all levels.
• Must have the flexibility to work non-traditional hours, including nights and/or weekends, based on business needs and restaurant opening timelines.
• Ability to work effectively in a remote, fast-paced environment and meet critical deadlines.

Responsibilities

• Travel & Logistics Coordination: Manage end-to-end travel logistics for NRO Trainers and MITs, including booking airfare, hotels, and rental cars, while ensuring adherence to company travel policies.
• Onboarding & Contractor Management: Facilitate the setup of external contract trainers with third-party payroll vendors. Coordinate with internal payroll and AP teams to set up internal company-operated restaurant team members on temporary NRO assignments for payroll and expense reimbursement.
• Tracking & Operational Documentation: Maintain and update real-time tracking and reporting for Managers In Training (MITs) for Company Operations and project training milestones for New Restaurant Openings. Create and maintain project assets, trackers, and checklists using project management software (strong preference for Smartsheet). Maintain organized digital filing systems for all NRO project documents and ensure team-wide access to current training materials. Ensure data accuracy for contractor status, travel logistics, and expense tracking.
• Financial Administration: Execute invoice coding and processing; maintain meticulous expense tracking to ensure all NRO-related invoices are received and accounted for.
• Meeting & Events: Schedule calls and complex meetings across multiple time zones. Assist with meeting agendas and notes and source venues through vendor partners for in-person sessions.
• Procurement: Manage the ordering and delivery of essential materials and supplies required for successful new restaurant openings.
• Administrative Support: Manager calendars for senior leadership as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees