Operations Trainer Senior

Intermountain Health

2d • $25 - $39

About The Position

The Trainer Senior provides leadership and mentoring to their peers to create alignment in approach as the team perpetuates a culture of superior service and high performing frontline teams through training and onboarding new employees in the operational areas of Select Health Member Services, Claims, Pharmacy Services, Appeals and Grievances and Sales Schedule Monday -Friday Hours are generally flexible, typically 8:00 a.m. – 4:30 p.m.; schedules may vary based on training class needs Major holidays are generally observed; however, occasional holiday work may be required to support teams Essential Functions Responsible for the sharing knowledge, processes, and job essentials for frontline employees and contractors through training and mentoring. Expertly performing the responsibilities of an Operations Trainer position Supports peers in maintaining and developing training materials, establishing facilitation styles, and enhancing outlines to ensure a highly engaged learning environment that facilitates retention of information. Leads team projects and workgroups to improve training processes and foster alignment in deliverance of training content and engagement techniques. Responsible to provide mentorship to peers by training and onboarding in job essentials and day-to-day work. Responsible to lead specialty trainings that support larger products, plans, and initiatives and act as a subject matter expert who ensures higher-level curriculums are at an optimal place while ensuring caregiver success and contribution toward company strategies and key performance indicators, and performance guarantees.

Requirements

• Successfully performing job essentials of trainer position.
• Demonstrated excellence in facilitation of all basic and specialty trainings.
• Demonstrated ability to be a change leader on team and in department.
• Demonstrated ability to effectively mentor peers.
• Demonstrated passion for accountability and growth.
• Demonstrated ability to implement effective solutions that solve for complex problems that create retention of concepts and job understanding for caregivers.
• Demonstrated ability to motivate and lead other employees and peers with passion for helping others grow and be successful.
• Demonstrated ability to facilitate an effective and engaging learning experience.
• Demonstrated ability to coach other employees and peers while building rapport.
• Demonstrated effective project management skills.

Nice To Haves

• Experience facilitating training or presenting to groups of people
• Participation in job shadowing programs
• Certification in all department trainings
• Intermountain or other facilitated Project Management Course and Certification
• Intermediate skills in presentation programs
• Creativity in design and effective ways to communicate
• Coaching & Mentorship: Demonstrates the ability to effectively mentor peers and provide constructive, actionable feedback.
• Leadership: Ability to motivate and guide others, with a strong desire to support the growth and success of team members.
• Problem Solving: Demonstrates the ability to troubleshoot and resolve complex problems by implementing effective solutions. Thinks creatively and approaches challenges from multiple perspectives.
• Training & Facilitation: Ability to facilitate training sessions or present to groups. Creates engaging learning experiences and effectively communicates ideas and concepts to others.
• Teamwork: Demonstrates the ability to work collaboratively with others, contributing positively to team efforts and projects.
• Presentation Skills: Proficient in using presentation software and tools to support clear and engaging communication.
• Project Management: Ability to manage projects effectively, coordinating tasks, timelines, and team contributions to achieve goals.

Responsibilities

• Responsible for the sharing knowledge, processes, and job essentials for frontline employees and contractors through training and mentoring.
• Expertly performing the responsibilities of an Operations Trainer position
• Supports peers in maintaining and developing training materials, establishing facilitation styles, and enhancing outlines to ensure a highly engaged learning environment that facilitates retention of information.
• Leads team projects and workgroups to improve training processes and foster alignment in deliverance of training content and engagement techniques.
• Responsible to provide mentorship to peers by training and onboarding in job essentials and day-to-day work.
• Responsible to lead specialty trainings that support larger products, plans, and initiatives and act as a subject matter expert who ensures higher-level curriculums are at an optimal place while ensuring caregiver success and contribution toward company strategies and key performance indicators, and performance guarantees.

Benefits

• We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
• Learn more about our comprehensive benefits package here.
• Intermountain Health’s PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up-front tuition coverage paid directly to the academic institution. The program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates. Caregivers are eligible to participate in PEAK on day 1 of employment. Learn more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees