Operations Technician - Payment Processor

Utah Housing Corporation•West Valley City, UT

14d•Onsite

About The Position

Utah Housing Corporation (UHC), located in West Valley City, Utah, is seeking a full-time, in-office Operations Technician - Payment Processor to join our Mortgage Servicing Department. This position provides operational and administrative support for daily payment processing, loan servicing, and customer service functions related to UHC's mortgage portfolios. At Utah Housing Corporation, our mission is to serve Utah's housing needs through finance and innovation. We are guided by core values, integrity, respect, communication, teamwork and collaboration, and growth and development, which shapes how we work together and how we support the communities we serve. We are looking for someone who embodies these values in their daily work and takes pride in contributing to a purpose-driven organization. The Operations Technician - Payment Processor position pays between $45,677 and $59,746 annually, based on education and experience. UHC offers a comprehensive benefits package, including employer contributions to Utah Retirement Systems (URS), Public Employees Health Program (PEHP) traditional health plans, and a high-deductible health plan with employer contributions to a Health Savings Account (HSA). Additional benefits include dental and vision coverage, flexible spending accounts for medical and dependent care, group term life and accident insurance, and options for 401(k), 457, IRA, and Roth IRA plans. Employees also enjoy an onsite fitness center, a 1.6-mile walking path, 30 minutes of paid daily exercise time, a convenient onsite market, flexible work hours, and remote work opportunities. UHC provides a supportive, coaching-oriented work environment. As our Operations Technician - Payment Processor, you will manage daily payment posting, balancing, NSF reversals, and research of posting errors or missing payments. You will process loan payoffs, escrow, and corporate advance funds, and respond to lender requests, while monitoring suspense accounts, applying funds or sending letters, and professionally addressing mortgagor inquiries. This position also provides front desk support for walk-in customers, manages calls, and documents all interactions in the servicing system of record. You will process payments from multiple sources, reconcile reports, prepare end-of-day files, handle NSF and returned items, provide backup for web and phone payments, and support daily servicing checks. Additionally, you will research and resolve posting issues, work with homeowners and third-party partners, and respond to internal loan audit findings by ensuring recommended changes are accurately implemented. Cross-training in other areas is required to support the department as needed. Operations Technician - Payment Processor candidates must have a minimum of an associate's degree in finance or equivalent experience demonstrating financial acumen, loan servicing expertise, and regulatory compliance, with a bachelor's degree in a related field preferred. A minimum of three years of experience in servicing, customer service, or payment processing is required. This role requires effective communication skills, proficiency in Microsoft Excel and Word, knowledge of basic accounting and finance principles, and a detail-oriented, organized, and analytical approach. The ability to work effectively in teams and communicate professionally is essential. If you feel you would be a good fit for this position, please complete our mobile-friendly application. We look forward to meeting you.

Requirements

Minimum of an associate's degree in finance or equivalent experience demonstrating financial acumen, loan servicing expertise, and regulatory compliance
A minimum of three years of experience in servicing, customer service, or payment processing is required.
Effective communication skills
Proficiency in Microsoft Excel and Word
Knowledge of basic accounting and finance principles
Detail-oriented, organized, and analytical approach
Ability to work effectively in teams and communicate professionally

Nice To Haves

Bachelor's degree in a related field preferred

Responsibilities

Manage daily payment posting, balancing, NSF reversals, and research of posting errors or missing payments.
Process loan payoffs, escrow, and corporate advance funds, and respond to lender requests, while monitoring suspense accounts, applying funds or sending letters, and professionally addressing mortgagor inquiries.
Provide front desk support for walk-in customers, manages calls, and documents all interactions in the servicing system of record.
Process payments from multiple sources, reconcile reports, prepare end-of-day files, handle NSF and returned items, provide backup for web and phone payments, and support daily servicing checks.
Research and resolve posting issues, work with homeowners and third-party partners, and respond to internal loan audit findings by ensuring recommended changes are accurately implemented.
Cross-training in other areas is required to support the department as needed.

Benefits

Employer contributions to Utah Retirement Systems (URS)
Public Employees Health Program (PEHP) traditional health plans, and a high-deductible health plan with employer contributions to a Health Savings Account (HSA)
Dental and vision coverage
Flexible spending accounts for medical and dependent care
Group term life and accident insurance
Options for 401(k), 457, IRA, and Roth IRA plans
Onsite fitness center
A 1.6-mile walking path
30 minutes of paid daily exercise time
A convenient onsite market
Flexible work hours
Remote work opportunities