Operations Technical Lead

LaunchTech•Colorado Springs, CO

6d•Onsite

About The Position

LaunchTech is seeking an Operations Technical Lead to support the Missile Defense Agency (MDA) on the Integrated Research and Development for Enterprise Solutions (IRES) contract. This role serves as a hands-on technical leader responsible for overseeing IT Operations and Sustainment activities within a hybrid, high-performance computing (HPC) DoD Secret enclave. The Operations Technical Lead will drive operational excellence, mentor teams, manage incidents and change activity, and ensure continuous improvement in a highly secure and evolving mission environment.

Requirements

Must have 10, or more, years of directly related experience working as a network engineer or system administrator actively closing tickets through troubleshooting and creative problem solving
Must have 5, or more, years of leadership experience in an operations center setting, actively managing change requests, incidents, and work orders (preferably in a hybrid HPC environment)
Must be willing and able to perform hands-on system administration or network engineering tasks when required
Must have strong experience in both system administration and network engineering
Must have experience with patching and software updates
Must be proficient with IT systems including networks, operating systems, cloud platforms (such as AWS), and IT service management tools
Must be familiar with Active Directory, including account management
Must have demonstrated experience leading teams of 8–12 personnel, tracking work, and managing capacity
Must have strong initiative, productivity, and problem-solving skills
Must have excellent communication and interpersonal skills
Must have experience with process improvement and KPI tracking
Must have, or obtain within 6 months of hire, a current DoD 8570.01 IAT Level II certification (Security+ CE or equivalent)
Must have an active DoD Secret Security Clearance

Nice To Haves

Have a Bachelor’s degree (or higher) in Computer Science, Information Technology, Engineering, or a related technical field
Have cloud certifications (AWS or Azure)
Have networking certifications (CCNA/CCNP, Network+)
Have virtualization certifications (VMware VCP/VCAP)
Have ITIL certifications
Have experience with VMware, VCF, and ESXi
Have experience supporting Modeling and Simulation environments
Be familiar with PKI authentication and information security practices
Have experience with DISA-mandated security tools (ACAS, HBSS)
Have experience with metrics-based IT Operations & Maintenance teams
Be familiar with Remedy, SNMP, and monitoring tools such as SolarWinds or SCOM
Have experience working within ITIL-based operational processes

Responsibilities

Lead IT Operations and Sustainment activities supporting a hybrid, HPC DoD Secret enclave
Actively manage change requests, incidents, and work orders in an operations center environment
Provide leadership and capacity management for a team of 8–12 personnel
Integrate operations activities with Cyber, Customer Experience, and Architecture & Engineering teams
Perform system administration and network engineering tasks as needed to support the team and resolve critical issues
Troubleshoot and resolve complex operational issues through direct technical engagement
Support patching and software update activities across systems and environments
Drive productivity through proactive issue resolution and process improvement initiatives
Track and manage KPIs to measure operational performance and effectiveness
Proactively mitigate vulnerabilities and support continuous modernization efforts in a secure environment