Operations Technical Lead \- IRES \- (ADV000CHF)

GeoControl Systems•Colorado Springs, CO

1d•$155,000 - $185,000

About The Position

The Operations Technical Lead supports the Missile Defense Agency (MDA) on the Integrated Research and Development for Enterprise Solutions (IRES) contract. The candidate will: Â· Be a dynamic and experienced IT Operations & Sustainment Technical Manager and lead our operations team maintaining a hybrid, HPC DoD Secret enclave. Â· Utilize extensive leadership experience in an operations center setting, actively managing change requests, incidents, and work orders. Â· Will drive productivity, manage capacity for a team of 8-12 personnel, implement process improvements, track KPIs, and integrate seamlessly with adjacent teams such as Cyber, Customer Experience, and Architecture & Engineering. Â· Bring your extreme ownership and technical expertise to proactively mitigate vulnerabilities, resolve incidents, and ensure continuous improvement within a complex, highly secure operational environment that is actively modernizing and adapting to needs of a critical DoD customer on the eve of new and exciting transformation. Resumes, in month and year format, must be submitted with application in order to be considered for the position. The selected candidate may be assigned as an employee for one of our teammate companies

Requirements

Must have 10, or more, years of directly related experience working as a network engineer or system administrator actively closing tickets through troubleshooting and creative problem solving
Must have 5, or more, years of leadership experience in an operations center setting, actively managing change requests, incidents, and work orders (preferably in a hybrid HPC environment)
Must be willing, and able, to "get behind a keyboard" and directly execute system administration or network engineering tasks when needed to support the team and resolve critical issues.
Must have strong experience with both system administration and network engineering.
Must have experience with patching and software updates.
Must be proficient with various IT systems, including networks, operating systems, cloud platforms (like AWS), and IT service management tools.
Must be familiar with Active Directory, including account management and related tasks.
Must have demonstrated ability to lead a team of 8-12 personnel, track work, and manage capacity effectively.
Must be able to take initiative to drive productivity and resolve issues proactively
Must have excellent communication and interpersonal skills to collaborate with various teams and stakeholders.
Must have process improvement skills, with experience in KPI tracking and implementation.
Must have, or obtain within 6 months of hire, a current DoD 8570.01 IAT Level II Certification such as CompTIA Security+ CE Certification or higher.
Must have an active DoD Secret Security Clearance

Nice To Haves

Have a Bachelor's Degree (or higher) in Computer Science, Information Technology, Engineering, or a closely related technical field.
Cloud Computing Certifications (e.g., AWS Certified Cloud Practitioner, AWS Solutions Architect, Azure Fundamentals, Azure Solutions Architect Expert)
Networking Certifications (e.g., Cisco CCNA/CCNP, CompTIA Network+)
Virtualization Certifications (e.g., VMware VCP, VCAP)
ITIL Certifications (ITIL Foundation, ITIL Intermediate)
Have extensive experience with VMWare, VCF, and ESXi.
Have experience working in a Modeling and Simulation environment.
Be proficient with network connectivity devices and their relationship with Public Key Infrastructure (PKI) authentication and Information Security practices.
Be familiar with Cyber-defense or information assurance, including experience with DISA mandated security tools (e.g., ACAS, HBSS)
Have experience in metrics-based IT Operations and Maintenance (O&M) teams.
Be familiar with Remedy and SNMP monitoring tools (e.g., Solarwinds, Microfocus NNMi/HPOV, Systems Center Operations Manager).
Have experience with ITIL framework and ITIL-based processes (e.g., continual service improvement, change management, problem investigation).

Responsibilities

Lead operations team maintaining a hybrid, HPC DoD Secret enclave
Actively manage change requests, incidents, and work orders
Drive productivity, manage capacity for a team of 8-12 personnel
Implement process improvements
Track KPIs
Integrate seamlessly with adjacent teams such as Cyber, Customer Experience, and Architecture & Engineering
Proactively mitigate vulnerabilities
Resolve incidents
Ensure continuous improvement within a complex, highly secure operational environment