Operations Team Member - Elizabethtown Sports Park

The Sports Facilities Companies•Elizabethtown, KY

1d•Onsite

About The Position

The Operations Team Member provides the first point of contact for all guests during events. The Operations Team Member is expected to provide excellent customer service to all guests and to always display a vast amount of knowledge of the facility's programs and offerings.

Requirements

Flexible work schedule (e.g., nights, weekends, holidays and long hours) and regular attendance necessary
Excellent communication skills, both verbal and written
Ability to maintain focus in a high-volume, fast-paced environment
Must have excellent guest service skills
Must be detail-oriented and have outstanding organizational skills
Ability to multi-task, prioritize, and remain calm and focused in difficult and stressful situations
Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders and fellow Team Members
Must work well with others
Must take personal initiative for the betterment of the team and venue
Commitment to the safety and well-being of others
Customer service experience preferred or quick study
Must be able to lift 30 pounds waist high
May be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop or bend
Will be required to operate a computer
Facility has intermittent noise

Nice To Haves

Have a basic understanding of sports
Customer service experience
Event experience

Responsibilities

Greet guests and provide information or direction as needed
Provide courteous and friendly first-in-class service to all guests
Be knowledgeable about facility programs (format, pricing, meeting dates/times)
Record and file waivers and event information
Assist with all aspects of the event
Have open communication with trainers, EMS, and security during event
Provide ice for trainer if necessary
Monitor doors and hallways during event hours
Maintain confidentiality with guest and Team Member information
Resolve all guest concerns and complaints and/or direct to appropriate Manager
Know and enforce the facility's policies and procedures
Assist with coordinating all facility events and parties
Communicate clearly and timely with Manager(s)-On-Duty (MOD), gym attendants and party hosts to ensure proper setup, coordination of activities, and cleanup for all parties
Ensure guest satisfaction and a high level of guest service by providing timely and clear communication with guests
Distribute collateral materials (flyers, etc.) to cross promote all facility programs; maintain flyers in facility for parties, distribute to guests, program participants and cross market, as appropriate
Support social marketing strategy to ensure optimal event promotion parties are promoted on local sites
Complete special projects, daily assignments and other duties as directed by management