Operations Lead - Elizabethtown Sports Park

The Sports Facilities Companies•Elizabethtown, KY

About The Position

The Operations Lead provides the first point of contact for all guests. This Team Member is expected to provide excellent guest service to all stakeholders and help cultivate a memorable event experience. There will be game day responsibilities for all sports events and non sporting events. This position will also have a large role in supporting daily operations, facility upkeep, and leading operations shifts.

Requirements

Flexible work schedule (e.g., nights, weekends, holidays and long hours) and regular attendance necessary
Excellent communication skills, both verbal and written
Ability to maintain focus in a high-volume, fast-paced environment
Must have excellent guest service skills
Must be detail-oriented and have outstanding organizational skills
Ability to multi-task, prioritize, and remain calm and focused in difficult and stressful situations
Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders and fellow Team Members
Must work well with others
Must take personal initiative for the betterment of the team and venue
Commitment to the safety and well-being of others
Customer service and cash handling experience preferred or quick study
Must be able to lift 20 pounds waist high
May be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop or bend
Will be required to operate a computer
Facility has intermittent noise

Nice To Haves

Have a basic understanding of sports

Responsibilities

Perform operating procedures relating to events and programs
Act as a liaison between the venue, guest, and event directors
Provide superior customer service
Clean and organize designated areas for public use
Ensure proper set up and breakdown of equipment; sound systems, scoreboards, game fields, parking, gates, signage, tournament offices, locker rooms, restrooms, and other equipment/materials as needed
Keep accurate track of field and light usage
Provide leadership and supervision to staff in the absence of upper management
Cleaning Bathrooms and other tournament areas as directed
Help in concessions, merchandise, gate, and registration when needed
Demonstrate ability to work closely with co-workers and park visitors
Knowledgeable in all Safety Procedures with the ability execute procedures
Identify risk management opportunities
Conduct safety inspections and enforce all safety guidelines
Adhere to all facility and SFM policies and procedures
Adhere to all local, state, health, and safety laws
Perform all duties as assigned by management