Operations Team Member - Sports Facilities Food & Beverage, Missouri

The Sports Facilities Companies•Wildwood, MO

10h

About The Position

Sports Facilities Food & Beverage Missouri, LLC (the "Company") provides food and beverage services at the Chesterfield Valley Athletic Complex in Chesterfield, Missouri. The Chesterfield Valley Athletic Complex is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of the Chesterfield area. Our championship level team is focused on fun, fulfillment and service built to enrich the community as well career and personal growth. The Company is part of The Sports Facilities Companies (SFC) , the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun. SFC was awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us. The Operations Team Member provides the first point of contact for all guests during events. The Operations Team Member is expected to provide excellent customer service to all guests and to always display a vast amount of knowledge of the facility's programs and offerings.

Requirements

Flexible work schedule (e.g., nights, weekends, holidays and long hours) and regular attendance necessary
Excellent communication skills, both verbal and written
Ability to maintain focus in a high-volume, fast-paced environment
Must have excellent guest service skills
Must be detail-oriented and have outstanding organizational skills
Ability to multi-task, prioritize, and remain calm and focused in difficult and stressful situations
Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders and fellow Team Members
Must work well with others
Must take personal initiative for the betterment of the team and venue
Commitment to the safety and well-being of others
Customer service experience preferred or quick study
Must be able to lift 50 pounds waist high
May be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop or bend
Will be required to operate field equipment
Facility has intermittent noise
Must be able to lift 50 lbs

Nice To Haves

Have a basic understanding of sports
Customer service experience
Event experience

Responsibilities

Provide courteous and friendly first-in-class service to all guests
Be knowledgeable about facility programs (format, pricing, meeting dates/times)
Record and file waivers and event information
Assist with all aspects of the event
Resolve all guest concerns and complaints and/or direct to appropriate Manager
Know and enforce the facility's policies and procedures
Assist with coordinating all facility events and parties
Communicate clearly and timely with Manager(s)-On-Duty (MOD), gym attendants and party hosts to ensure proper setup, coordination of activities, and cleanup for all parties
Assist in the maintenance of park, recreation, beautification areas, rights-of-ways, and public grounds
Ensure guest satisfaction and a high level of guest service by providing timely and clear communication with guests
Assists in the administration of contract operations of the athletic complex
Support social marketing strategy to ensure optimal event promotion parties are promoted on local sites
Complete special projects, daily assignments and other duties as directed by management
Perform all duties as assigned by management