Operations/TDM Communications Director

FIFA World Cup™ Boston 2026 • Foxborough, MA

27d • $125,000 - $145,000 • Onsite

About The Position

The Operations / TDM Communications Director will lead the coordination and execution of public facing operational messaging across transportation, logistics, venue operations, safety, security and emergency response for the Boston 2026 events. This includes communication between those attending the events and those in the wider community impacted by the events. This critical role involves the oversight of real-time information flow, situational awareness, and unified communications in the run-up to and during the tournament and supporting events. The role requires a detail-oriented and collaborative communicator with a background in large-scale sporting or public events, who can bridge the gap between internal operations teams, public safety agencies, transportation partners, and FIFA stakeholders as well as facilitating integration between communications and operations across the stakeholder group. The successful candidate will be responsible for ensuring the alignment of public facing messaging between Boston '26's and all relevant stakeholders to influence public behaviors, including those within the agreed Transportation Demand Management strategy. This role requires a strong combination of communications, project management, and hands-on leadership. The ideal candidate will have extensive experience in communications, ideally in large-scale events, urban planning, or related fields, and have a proven track record in coordinating with diverse stakeholders.

Requirements

• 5+ years of experience in operational communications, major event logistics, or emergency management, with a demonstrated ability to manage high-volume, multi-agency communication environments.
• Bachelor’s degree in communications, or related field.
• Proficiency with communication platforms
• Experience in stakeholder management and integration.
• Excellent communication skills, both written and verbal, with the ability to clearly convey complex operational messages under pressure.
• Proven experience supporting large-scale sporting events or public gatherings; familiarity with FIFA, Olympic, or NFL event operations highly desirable.
• Ability to manage multiple projects concurrently and under pressure
• Able to work across multiple departments and with external partners, fostering strong relationships.
• High level of presentation skills, with the ability to present to and influence senior stakeholders.
• Ability to see the big picture while balancing the details of execution.
• Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant software.
• Exceptional organizational skills, attention to detail, and the ability to prioritize tasks in a fast-paced environment.
• Please Note: Applicants must be legally authorized to work in the United States without visa or sponsorship, and must be within reasonable commuting distance of Foxborough, MA.

Responsibilities

• Work with the VP of Operation, CMCO, and Security Team in the delivery of the role.
• Develop and lead the implementation of the Boston 26 operational communications strategy and calendar in support of transportation, safety, security, logistics, venue operations, and emergency coordination.
• Develop and manage the Operational Communications project management plan.
• Drive delivery of the BOSTON 26 Operational Communications Plan for fans and local communities, liaising with internal colleagues across multiple internal domains including Transport, Safety and Security and Celebration.
• Coordinate the multi-agency BOSTON 26 Operational Communications Working Group ensuring partners are supported in delivering those elements of the BOSTON 26 Operational Communications Plan for which they are responsible
• Creation of Partners’ Communication Playbooks
• Manage external relationships with communications leads from an agreed list of transport, business, tourism, emergency services stakeholders and the appropriate FIFA representatives for fan communications with respect to transport, security and other operational matters
• Manage and develop the operating/delivery plan for Tournament time messaging, information clearing and sharing, to include policies and procedures
• Develop a program of public facing meetings where operational information is to be shared and, from time to time, presenting on behalf of BOSTON 26 at these briefings while at the same time managing the attendance of BOSTON 26 staff at public facing meetings where operational information to be shared
• Development of the crisis communications strategy in consultation with C4.
• Creation of crisis communications playbooks including transport; local business; local community; ticket holders; non-ticket holders; fan zones; sponsors and partners; security
• Coordinate the activities of BOSTON 26 marketing and communications agencies to develop and create the public facing operational assets across the BOSTON 26 website, social media and PR activities.
• Maintain situational awareness of the operational plans for the event across key domains including Transport, Safety and Security, Celebration, and introduce and maintain a protocol for ensuring that public facing operational information always reflects the current operational plans.
• Support the CMCO and VP Operations in the delivery of GET SET FOR THE WORLD CUP public awareness readiness campaign.
• Serve as the central point of contact for real-time internal communications between the Local Organizing Committee (LOC) and key stakeholders, including FIFA, city agencies, transit authorities, and Gillette Stadium operations.
• Collaborate closely with the Joint Operations Center (JOC) and Joint Information Center (JIC) during tournament activations, ensuring information is timely, accurate, and actionable.
• Work cross-functionally with departments such as Security, Fan Services, Volunteer Operations, and Accreditation to ensure message alignment and seamless information exchange.
• Manage information flow and briefings during exercises and live event scenarios.
• Responsible for testing and readiness for operational communications.
• Assist in post-event evaluations and contribute to After-Action Reports, identifying communication gaps and improvements.

Benefits

• Comprehensive health, dental, and vision insurance.
• Paid time off, plus 12 paid company holidays annually.
• 401(k) retirement savings plan with 3% dollar for dollar company match, plus 50% of elective deferrals that exceed 3%, but do not exceed 5%. Elective deferrals may begin upon hire.
• Flexible Spending Accounts.
• Company paid life insurance.
• Opportunities for professional development and growth in the international sports industry.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level