Operations Support

A.P. Moller - Maersk • Elizabeth, NJ

2d

About The Position

The Operations Support is responsible for answering incoming calls and emails, providing excellent customer service. They monitor and respond to customer inquiries. They track, trace, enter, and update shipments. ESSENTIAL FUNCTIONS: ● Answer incoming calls and provide excellent customer service to all callers ● Monitor and respond to customer inquiries received through email ● Make outgoing calls to follow-up on shipment status, resolve issues and update customers ● Track, trace, enter and update shipments ● Assist and support MGF stations and cartage agents ● Master outside customer applications ● Perform other duties as assigned

Requirements

• Excellent oral and written communication and problem-solving skills
• Technological aptitude using the internet and on-line tools
• Ability to multitask
• Excellent organizational skills with emphasis on detail

Responsibilities

• Answer incoming calls and provide excellent customer service to all callers
• Monitor and respond to customer inquiries received through email
• Make outgoing calls to follow-up on shipment status, resolve issues and update customers
• Track, trace, enter and update shipments
• Assist and support MGF stations and cartage agents
• Master outside customer applications
• Perform other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees