Operations Support Supervisor

UnitedHealth Group•Needham, MA

9d•Remote

About The Position

Explore opportunities with Long Term Solutions, a part of LHC Group, a leading post-acute care partner for hospitals, physicians and families nationwide. As members of the Optum family of businesses, we are dedicated to helping people feel their best, including our team members who create meaningful connections with patients, their families, each other and the communities we serve. Find a home for your career here. Join us and embrace a culture of Caring. Connecting. Growing together. Responsible oversees LTS’ nation-wide network of RN field assessors and agency assessors in an effort to ensure that the highest quality assessments are being conducted. The NS will be responsible for ensuring adequate network coverage in the required service areas. In addition, the NS will manage the recruitment and maintenance of the network, inclusive of regulatory compliance, and annual mandatory/role specific training. The NS role will investigate customer complaints that are network related, be responsible for reeducation/disciplinary action for the field staff. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

3+ years of experience, ideally in a healthcare setting
Experience in network and contract management
Experience building and managing networks of service delivery providers
Experience recruiting clinicians and working with contracted agencies

Nice To Haves

Associate or Bachelors degree

Responsibilities

Responsible for the supervision and coordination of integration activities
Negotiate and manage rates for RN field assessors and agencies
Responsible for Pillar review & analytics
Negotiate and manage rates for RN field assessors and agencies
Collaborate with Operations leadership in assigned area to coordinate resources and support based on defined need
Responsible for performing duties defined by the Home Health/Hospice ED,CD,PCM job description
Responsible for the education and communication of LHC operational processes and policies and applicable EMR
Responsible for the education and communication of operational metrics/analytics/KPI’s
Ability to independently plan for an integration to include schedules, education, equipment, materials and all other items applicable within the process
Works in collaboration with the operation teams to identify training needs and develop training plans

Benefits

In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).
No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives.

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