Concession Supervisor - Support Operations

Mohegan Sun•Uncasville, CT

About The Position

This position is responsible for assisting with the supervision of the operational, fiscal and personnel activities of the Support Operations department, which includes assisting with the staffing, scheduling, development and day-to-day activities of the Support Operations staff.

Requirements

High School Diploma or equivalent
One year of experience in personnel staffing and scheduling, shift supervision and operational planning
Excellent written and verbal communication skills
Excellent organizational and multi-tasking skills
Intermediate knowledge Word, Excel and Outlook
Ability to coach, counsel and train Support Specialists and Representatives
Ability to work with multiple departments with all levels of management
Knowledge of department policies and procedures
Must attend all appropriate Human Resources Supervisor Training classes
Knowledge of Ascent, EmpowerTime and Manager Self Service systems
Must be able to work in high energy environment with smoke, loud noises and low lighting
Must be able to walk, climb stairs, stand, bend, stretch and climb stairs for an extended periods of time
Must be able to lift up to 50 lbs
Must be able to work various shifts and flexible hours

Responsibilities

Assists with the hiring, training, coaching and counseling for the Support Operations staff to ensure the highest level of guest service
Supervises the weekly scheduling of the Support Operations staff
Oversees the day-to-day operations of the department
Makes daily operating decisions based on pre-determined departmental goals
Supervises internal procedures for employee skill expansion, transfers and worker profiles
Assists with the training and follow-up for SMART alcohol training
Assists with the preparation of annual performance appraisals for the Support Representatives and Specialists and provides feedback on their job performance
Responsible for shift scheduling including, work assignments/rotations, training, employee breaks, overtime assignments, back-up for absent employees, work trades and shift rotations
Determines shift operating methods, structures and procedures consistent with goals established by the Support Operations Manager
Assists the Manager with issuing disciplines or commendations, as needed
Supervises the Arena Concessions Line Servers during arena events
Assists with maintaining an appropriate level of products, beverages, paper, plastic and arena supplies
Works with the Stewarding and EVS departments to maintain health, safety and sanitation guidelines
Responds to and follows-up with guest issues and special requests
Assists with compiling detailed records of each show
Ensures that all alcohol laws and regulations are followed and enforced, including intoxication, underage drinking and refusing of service