Operations Support Specialist

Glacier Bancorp, Inc.•Yuma, AZ

About The Position

Join one of the best banks in Arizona! Foothills Bank has been on the list of Top Companies to Work for in Arizona for 4 years in a row. Learn More About Our Recognitions! POSITION SUMMARY: Foothills Bank’s Operations Support Team assists in developing and communicating processes and improving workflows by overseeing and performing various functions in a centralized environment, allowing branch employees to focus on relationship building, further enriching the customer experience.

Requirements

High school degree or GED required.
Two to five years of similar or related banking experience, including time spent in preparatory positions.
Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for the purpose of giving and obtaining information, as well as advising or referring, which commonly require shorter discussions.
High degree of attention to detail as well as excellent organizational skill(s) to perform in a fast-paced environment.
Must have ability to prioritize and organize heavy workload(s) and demonstrate effective time management skill(s).
Must have the ability to work in a professional manner and consistently demonstrate courtesy, customer service, and tact in a fast-paced/deadlines-oriented environment.
Ability to work quickly and accurately: perform effectively under pressure; meeting multiple and sometimes competing deadlines and making decisions based on regulation(s), company policy(s), knowledge and experience.
Ability to work both independently and in a team environment.
Ability to understand and follow complex written and oral instructions.
Ability to communicate effectively verbally and in writing.
Basic computer skill with working knowledge of word processing, spreadsheets, ten-key, and general computer applications.
Working knowledge of standard office equipment.
Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.
While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms.
Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on a computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable, and timely attendance. Must be capable of climbing / descending stairs in an emergency.
Specific lifting abilities required by this job include lifting to 10 lbs.
Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.

Responsibilities

Focus on Fraud Prevention by assisting branches and frontline staff with, compromised accounts, fraud and nonfraud disputes, charge off recoveries, check adjustments, stop payments, holds, and non-post processing
Review and initiate in person wires, Centralized phone/fax wires, and Online Wires
Process Online Accounts and perform necessary customer outreach
Process ACH credits and debits, returned deposits, adjustments from check card processors, post payroll checks, etc. into customer accounts daily to ensure credits are available and debits are paid or returned, and accounts are current and minimize loss potential. Distribute exception reports to applicable division staff for corrective action. Follow-up to assure corrections are made
Post checks to customer’s accounts and return inaccurate checks to the debiting financial institution to assure that only correct items are posted to the customer’s account
Daily tracking and monitoring of operational general ledgers. Month end certification of reports and general ledger
Receive and respond to customer and branch staff requests to resolve account inquiries and issues to resolve concerns efficiently and to the customer’s satisfaction. Regular and predictable attendance is an essential function of this job
Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control