Operations Support Specialist

Swift Transportation•Denver, CO

39d•$19 - $26

About The Position

The Operations Support Specialist will provide drivers with necessary support so that drivers can deliver loads safely and on time.

Previous related experience in call center and/or transportation operations preferred.
High School Diploma or equivalent required.
Must have strong communication skills.
Must be able to work in high pressure situations.
Must possess strong problem solving skills.
Must be self-motivated.
Must be detail-orientated.

Previous related experience in call center and/or transportation operations preferred.

Respond to drivers needs and questions regarding schedule, loads, paperwork etc.
Immediately escalate calls for emergency situations involving law enforcement and/or driver compliance.
Dispatch drivers on pre-planned loads and complete all corresponding data entry and/or paperwork.
Resolve load targets and work with appropriate parties to address customers' special needs/requests as it relates to load planning and/or on-time delivery.
Monitor assigned loads and appropriately document issues and/or resolutions and/or escalations.
Hand off appropriate information to next shift.
Promote driver safety at all times.
Provide operational and/or administrative support to terminal leadership as necessary.
Proactively work to assist others in achieving the organization's objective.

Competitive starting salary commensurate with experience and geographic location.
Potential bonus pay based on company performance.
Opportunities to volunteer and give back to local communities.
401(K)
Medical, Dental, Vision, Disability, Supplemental and Life Insurance
Paid Time Off
Employee Stock Purchase Plan
Employee Resource Groups
Paid Training
Wellness Program