Operations Support Specialist

South Story Bank and Trust • West Des Moines, IA

14d

About The Position

The Operations Support Specialist plays a key role in handling day-to-day administrative and operational tasks that help keep our office running smoothly. This position is well-suited for someone who enjoys steady, detail-oriented work, values accuracy, and appreciates being part of a small, supportive team. You will handle a variety of routine tasks such as data entry, document review, scanning and filing, processing basic financial transactions, and supporting general office functions. Because our team cross-trains and covers for one another, you’ll learn several areas of the operations process and assist where needed. This is a stable, consistent role where your reliability and attention to detail directly support the team’s success.

Requirements

• 2+ years of experience in a business-related field such as finance, insurance, or banking.
• Strong customer service and relationship management skills.
• Excellent attention to detail and the ability to follow through on tasks independently.
• Proficiency in Microsoft Office (Word, Excel, Outlook); ability to learn internal systems.
• Comfortable balancing multiple tasks in a fast-paced environment.
• Genuine desire to help others and create positive, lasting client experiences.

Nice To Haves

• Familiarity with premium finance or agency operations.
• Experience with CRM tools or Access-based systems.

Responsibilities

• Entering and updating financial and account information with accuracy.
• Reviewing documents for completeness and correctness.
• Processing routine payments and related transactions.
• Scanning, organizing, and maintaining electronic and physical records.
• Assisting with printing, mailing projects, supply management, and other general office duties.
• Helping with returned mail, basic reporting, and additional tasks as assigned.
• Answering incoming calls and providing friendly, professional support to customers.
• Serving as a reliable backup for teammates across multiple operational areas.

Benefits

• A supportive, small-team environment that values personal integrity and professional growth.
• The ability to make a real impact in the lives of agency clients and business owners.
• Competitive Compensation: A salary package that rewards both individual and team performance.
• Comprehensive Benefits: Health, dental, and vision coverage, life insurance, generous paid time off, a 401(k) plan with matching contributions.
• Growth & Development: Opportunities for professional and career growth in a supportive, community-focused environment.
• Inclusive Culture: Insurance Finance Company is an Equal Opportunity Employer. We value diversity and are dedicated to providing a welcoming, inclusive workplace for all.
• A culture of service, leadership, and innovation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed