Operations Support Specialist

All Companies • Elkin, NC

1d

About The Position

The Operations Support Specialist provides comprehensive operational, administrative, and customer support across all field and back-office functions. This position may provide support to construction, maintenance, customer experience, community outreach, social media communication, fleet, land management, compliance, billing, collections, regulatory filings, and project execution. The Operations Support Specialist ensures the seamless coordination of work, regulatory accuracy, and outstanding customer service by managing a wide range of interconnected activities within the gas utility operation.

Requirements

• Familiarity with OQ systems, GIS platforms, work management software, and regulatory tracking.
• Knowledge of natural gas operations, billing processes, and regulatory frameworks.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Proficient in Microsoft Office (Excel, Word, Outlook) and database systems.
• Excellent communication skills and a customer-first mindset.
• Detail-oriented with a focus on accuracy and regulatory compliance.
• Ability to work independently and as part of a collaborative team.
• High school diploma or equivalent required
• Minimum two (2) years of experience in utility operations, customer service, billing, project coordination, or administrative support.

Nice To Haves

• Associate’s degree or relevant technical certification preferred.
• Experience in a natural gas utility or related industry strongly preferred.

Responsibilities

• Coordinates scheduling of construction and maintenance crews for service orders, new installations, repairs, and system upgrades.
• Manages and track fleet maintenance schedules, vehicle assignments, and fuel reporting.
• Supports land management activities including easement tracking, right-of-way documentation, and property files.
• Prepares, monitors, and updates work orders and asset records for field activities.
• Assists with material procurement, inventory control, and contractor dispatching.
• Processes customer billing, adjustments, dunning notices, and collections activities in alignment with company policies.
• Responds to customer inquiries and complaints, providing timely and effective resolutions.
• Supports service requests, meter sets, turn-ons, disconnects, and work order completions.
• Serves as an internal liaison between field crews and customer service representatives to ensure customer satisfaction.
• Maintains accurate records for leak surveys, cathodic protection, pipeline integrity, and OQ records.
• Assists with regulatory filings, reporting deadlines, and document retention for NCUC, PHMSA, and other agencies.
• Provides administrative support for Operator Qualification (OQ) tracking and proctoring.
• Facilitates internal compliance audits and ensure readiness for external regulatory reviews.
• Supports project tracking, documentation, and schedule coordination across capital and maintenance projects.
• Provides administrative support for cross-departmental initiatives, meetings, and reporting.
• Develops and maintain spreadsheets, GIS updates, and operations dashboards.
• Participates in process improvement initiatives to streamline operations and enhance data accuracy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED