Operations Support Specialist

The Armstrong Company • Doraville, GA

17h • Onsite

About The Position

The Operations Support Specialist is responsible for collaborating with agency leaders to drive efficiencies and create a culture of operational excellence within Armstrong. In addition, the Operations Support Specialist will serve as a liaison between Armstrong agencies and UniGroup to help achieve these goals.

Requirements

• Bachelor’s degree or equivalent industry experience.
• Ten (10) years’ experience in the transportation/moving & storage industry.
• Proven leadership and management skills.
• Robust knowledge of supply chain, logistics, operations, and customer service.
• Knowledge of operational and quality reporting systems and ability to analyze data.
• Proven communication, strategic thinking, and leadership skills.
• Strong problem-solving ability and analytical skills, including root cause analysis.

Responsibilities

• Maintain positive growth in interstate hauling through driver retention/recruitment, ATP/Container utilization, training, and efficiencies that allow booking growth.
• Develop and implement plans for adoption of Transadvantage programs.
• Assist and develop strategies for unassigned orders and container moves.
• Enhance utilization of ATP fleet.
• Develop and implement roll-out and accountability plans for UniGroup programs.
• Keep enterprise updated of van line policy changes, due dates, and registration guidelines.
• Assist agencies with adoption and utilization of Stride and Flex.
• Assist in mainframe training as well as fleet and driver qualifications.
• Assist agencies with centers of excellence qualification.
• Align with enterprise goals and initiatives.
• Improve end-to-end understanding of the enterprise to enable broader and deeper impact.
• Improve leadership skills and maintain subject matter mastery to be recognized as the enterprise Operations expert across the enterprise.
• Develop and maintain relationships with outsourced partners.
• Develop and maintain agency relationships for reciprocity.
• Act in accordance with Armstrong DNA at all times.
• Any other duties as assigned by Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior