Operations Support Specialist

Links Car Wash•Charlotte, NC

About The Position

The Operational Support Specialist plays a vital role in ensuring seamless communication and operational efficiency across our expanding network of car wash locations. This role focuses on managing shared inboxes, operational software, and business solutions tools, while serving as the primary point of contact between corporate and site-level teams. This position is based at the corporate level and provides direct support to site-level and mid-level operations teams to drive consistent, high-quality outcomes across all locations. This position does revolve around our business hours and includes working on weekends.

Requirements

Bachelor’s degree in Business Administration, Operations Management, Human Resources, or related field.
2+ years of experience in operations, human resources, or a related field, preferably in a multi-location or retail environment.
Strong organizational skills with the ability to prioritize and multitask in a fast-paced startup environment.
Excellent written and verbal communication skills.
Proficiency in operational tools and software, such as CRMs, project management platforms, or HRIS systems.
A problem-solving mindset with a focus on continuous improvement.

Nice To Haves

Familiarity with employment laws and regulations is a plus.

Responsibilities

Monitor and manage shared corporate inboxes to ensure timely responses to operational inquiries.
Oversee and provide support for operational software and business solutions tools to optimize site-level performance.
Collaborate with site managers to address daily challenges and implement solutions to improve processes.
Track and escalate operational issues requiring corporate intervention.
Support site performance initiatives by tracking key performance indicators and preparing daily reporting numbers.
Maintain accurate records of customer interactions, claims, and follow-ups.
Resolve service issues, complaints, and billing questions professionally and efficiently.
Act as the primary liaison between corporate operations and site-level teams, ensuring clear and consistent communication.
Facilitate regular check-ins with site managers to gather feedback and provide updates.
Develop and maintain detailed documentation of operational processes and support procedures.
Support integration efforts for newly acquired or developed sites, ensuring operational readiness and adherence to company standards.
Contribute to the development of scalable processes as the company grows to 30-50 new locations annually.