Operations Support Specialist
About The Position
The Operations Support Specialist role is primarily responsible for administrative duties including Group configuration, special projects, and operations related support functions. Duties and Responsibilities; inclusive of, but not limited to: Maintain an understanding of MedWatch products and services, and objectives. Resource for team setting up New Groups. Review New Group setups in MedWatch system with efficiency and accuracy. Understand and facilitate group renewals. Assist in preparation and distribution of fee schedules. Audit monthly renewals for accuracy, and timely distribution. Special Projects Communicate with clients and internal staff via telephonic and email communications. Resource for accounting assisting in resolving outstanding invoice issues. Work in a team environment to knowledge share and follow standard processes. Maintain an understanding of standard MedWatch reporting. Provides additional administrative support to the organization for various tasks and projects. Provide support to other areas of the Company as requested or assigned.
Requirements
- Proficient in Microsoft office applications; Word, Excel, Outlook, and Teams
- Ability to learn and utilize internal applications.
- Strong interpersonal communication skills.
- Awareness of internal and external customer needs.
- Knowledge of insurance, self-funded, and stop loss industry.
- Self-motivated, and ability to see projects through to execution.
- Strong trouble shooting and problem-solving skills.
- Minimum of 1 year of experience in customer service role.
Nice To Haves
- Bilingual; English and Spanish is a plus.
- Some college or higher education preferred, but not required.
Responsibilities
- Maintain an understanding of MedWatch products and services, and objectives.
- Resource for team setting up New Groups.
- Review New Group setups in MedWatch system with efficiency and accuracy.
- Understand and facilitate group renewals.
- Assist in preparation and distribution of fee schedules.
- Audit monthly renewals for accuracy, and timely distribution.
- Communicate with clients and internal staff via telephonic and email communications.
- Resource for accounting assisting in resolving outstanding invoice issues.
- Work in a team environment to knowledge share and follow standard processes.
- Maintain an understanding of standard MedWatch reporting.
- Provides additional administrative support to the organization for various tasks and projects.
- Provide support to other areas of the Company as requested or assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
101-250 employees
