Operations Support Specialist

Ruan•Smyrna, TN

25d

About The Position

Region level team member providing support to various accounts and on-site managers in such areas as training, employee and process assessment, project management, operational and financial analysis and continuous improvement initiatives. Provide on-site account support as needed throughout the region.

Requirements

Bachelor's Degree in Logistics, Transportation, Business or equivalent work experience.
1-2 years of experience in transportation or related field.
Excellent written and verbal communication skills.
Knowledge of DOT rules and regulations required.
Strong working knowledge of technology within dispatch systems and Microsoft Office Suite.
Solid math skills with the ability to compute rates, ratios and percentages.

Responsibilities

Monitor Key Performance Indicators for each operation and assist in the development of action plans to improve performance.
Provide on-site operation support as needed. Extended periods of travel may be required.
Evaluate and support the development of the on-site staff in such areas as but not limited to employee on-boarding, efficient utilization of business computer systems, operational effectiveness, process efficiencies, financial acumen, customer engagement methodologies and continuous improvement initiatives. Conduct remedial and new team member training.
Manage and support a variety of projects and initiatives that impact customer, operation and team member performance.
Monitor and evaluate compliance with R2.0 standards. Provide remedial training as necessary.
Lead, monitor and report progress for continuous improvement efforts impacting an individual operation, customer or a region.
Actively promote and support employee safety programs, policies and initiatives. Ensure compliance with all safety program and protocols as well as federal, state and local regulations.
Perform other job-related duties and special projects as required.