Operations Support Specialist

Nikon Metrology, Inc. • Brighton, MI

2d • Hybrid

About The Position

Nikon Metrology is seeking an Operations Support Specialist who brings together exceptional customer service and strong administrative skills to help drive smooth, efficient business operations. In this role, you will serve as a key point of contact for customer inquiries while supporting internal coordination and ensuring accurate compliance and documentation processes.

Requirements

• High School Diploma
• 2-4 years Administration
• Proficiency in Microsoft Office applications.
• Strong communication, organizational, and multitasking skills.
• Proven ability to manage high volumes of email and request-driven work.
• Adaptability to evolving systems and procedures.
• High attention to detail
• Strong time management and organizational skills.
• Ability to multitask, prioritize effectively, and work independently.
• Strong interpersonal and conflict-resolution skills.
• Strong telephone and email skills, with experience completing many professional daily contacts to customers.
• Excellent verbal and written skills.
• Proficient at corporate productivity and web presentation tools.
• Strong listening skills
• Experience working in a corporate ERP environment

Nice To Haves

• Associate or Bachelor’s degree
• Experience supporting service operations
• Technical background
• Spanish fluency

Responsibilities

• Respond to customer inquiries via phone, email, and other channels; follow through to resolution and satisfaction.
• Source and qualify service opportunities through inbound leads and targeted outbound outreach.
• Generate and process quotations for service, upgrades, training, software, and contracts; retrieve and submit purchase orders.
• Maintain accurate CRM records; manage upgrade and aftermarket opportunities to support contract retention and revenue growth.
• Coordinate with service and engineering teams to ensure technical requirements are met.
• Other duties as assigned.
• Manage incoming calls and ensure they are routed appropriately
• Office administrative support as assigned
• Manage the Reception Inbox and AnswerFirst routing; respond to and direct emails appropriately, promptly and professionally.
• Document and continuously improve written processes and standard operating procedures.
• Improve processes.
• Assist in developing marketing materials.
• Backup for contract quoting.

Benefits

• Work as a Team, Act as a Family! We believe in bringing our team members together in a diverse and friendly company atmosphere to celebrate and socialize to inspire each other and keep our community strong and close inside and out of the office.
• We understand the hustle and bustle of everyday life and the importance of work life balance, which is why we offer in office and hybrid working dynamics + refresh days!
• We want you to grow with us and be the best version of yourself, which is why we offer competitive compensation, training/advancement opportunities and tuition reimbursement.
• We will take care of you with industry leading medical, dental; vision plans and many more benefits that allow us and you to continue to be AMAZING!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED