Operations Support Specialist

BJ's Wholesale Club • BJ's Club Support Center Marlborough, MA

1d • Hybrid

About The Position

As an Operations Support Specialist, you will play a critical role in supporting the day-to-day operations of our Clubs, helping to ensure that all operational processes are running smoothly. You will work closely with the Operations teams, Club Team Members, and CSC departments to support process improvements, training, and troubleshooting. Your attention to detail and strong communication skills will help enhance the efficiency and effectiveness of our retail operations.

Requirements

• Education: High school diploma or equivalent (Bachelor’s degree in business, retail management, or a related field preferred).
• Experience: 2+ years of experience in retail operations, retail management, or a related field.
• Skills:
• Must have excellent written and verbal communication skills.
• Excellent organizational skills, attention to detail and the ability to clearly communicate information (both written and verbal).
• Strong follow up, ability to work independently and have some flexibility with scheduling are strongly desired.
• Being able to work in a fast-paced environment and easily change prioritization is essential.
• Ability to understand and develop constructive partnerships with functional business partners on a day-to-day basis and ability to negotiate with peers.
• Basic Microsoft office knowledge and the ability to learn systems quickly is needed but will train candidates that have at least 1 year of Club experience, including 1 or more of the following: Club Human Resources, Member Services, Frontline and/or Cash Office is preferred.
• Ability to analyze data and translate findings into actionable insights.
• Position based out of Home Office
• Up to 25% travel
• Some weekend and holiday work required

Nice To Haves

• Basic Microsoft office knowledge and the ability to learn systems quickly is needed but will train candidates that have at least 1 year of Club experience, including 1 or more of the following: Club Human Resources, Member Services, Frontline and/or Cash Office is preferred.
• Bachelor’s degree in business, retail management, or a related field preferred.

Responsibilities

• Act as a liaison between the Clubs and CSC/Field Organization to ensure Club initiatives are implemented with clear club expectations in an easy to execute manner.
• Work with the same CSC/Field Organization on constant improvement of existing processes and system enhancements.
• Responsible to write Club standard operating procedures and day to day communications.
• Assist in the training of new store staff on operational processes, systems, and policies.
• Responsible to assist with testing strategies and the execution of user testing for Club Support applications.
• Act as a point of contact for clubs to troubleshoot and resolve operational issues related to processes, technology, or systems.

Benefits

• Weekly Pay: Get paid every week so that you can manage your money on your terms.
• Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.
• Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.
• 401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).
• Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees